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2020_newuser's avatar
2020_newuser
Follower
Aug 04, 2020

Device light not on after reset

This is for a EX3700 Range Extender. Sorry, the form won't let me enter the Model above, won't accept any text. I had to reset my extender, and after going through all the steps, the setup window vanished, but the setup seemed complete. the device light was on while it was plugged in next to the router for setup, but after I moved it, the light (used to vary between green, yellow or red) is not on. I've tried resetting it a couple times, and same result. Can anyone tell me what's wrong? Thanks, Pat

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 05, 2020

    What router are you connecting it to? 

    What install process are you following? The wps install method or the installation wizard? 

    Have you tried hardwiring into the extender and running the installation wizard off the hardwired connection? Just make sure to disable the wifi on whatever device you're using so it doesn't default back to the wireless connection.