Devices cannot find NETGEAR_EXT to connect extender

[bnm07d]

I'm having trouble setting up my extender. Neither my laptop or iphone can find the NETGEAR_EXT network that is required to complete the setup. Any assistance would be greatly appreciated. 

App version is 2.15.1.2

Firmware Version is V1.0.1.106

[plemans]

Have you tried factory resetting it? maybe it was setup prior. 

Push and hold resets for 7-15 seconds while powered on. the lights should flash/change when held long enough. 

You can also hardwire a pc/laptop into the extender for setup. Just make sure to disable the wifi on the pc/laptop when doing so so the computer doesn't default to the wifi connection. 

https://www.netgear.com/support/product/ex6150v2

[Bigtech66]

Try resetting router with a paper clip