Do you have to purchase support past 90 days to get access to firmware updates?

[Kiwi58]

Hello,

I have a ex3700 range extender. It seems to work well. I am well past the 90 days of complimentary support. I don’t seem to have a way to update the firmware. I have read that Netgear won’t allow the extender to update the firmware unless you buy the support. Is that true?

[FURRYe38]

No.

If you have the Extender connected and in operation, and if there is an available FW update from here:

https://www.netgear.com/support/

You can log into the extenders web page and manaully update the extender using a PC and web browser. 

[plemans]

what actual firmware version are you on? 

Is there a reason you think you need a firmware update? Most update only fix security issues that most users will never see. 

Not sure if you're running into a performance issue or what you want it to fix

[Kiwi58]

I am not sure what firmware I am on? I have tried Ethernet cable connection and wireless connection while using my extenders WiFi and I can’t update the firmware. The extender does work to provide WiFi to a device in a dead zone though so I know it actually has internet connection.

[plemans]

Log into the router and find out the extenders IP address. You can use that to access it, view the firmware, and manually update it. 

https://kb.netgear.com/000057115/How-do-I-update-the-firmware-on-my-NETGEAR-WiFi-Range-Extender