× NETGEAR would like to hear from you about specific features so we can improve your experience. To participate in this survey please click HERE.
Reply

EAX connecting to laptop has no internet problem

trialcritic
Guide

EAX connecting to laptop has no internet problem

I have an RAX200 router smart connecting to an EAX80 extender, both with the latest firmware. When I have my mac laptop connect to the extender in the beginning of the day, it says that laptop cannot see the internet. After going back and forth for a few times, it says that it can see the internet. How do you fix this consistently?

 

I checked this link

 

6 Ways To Fix Netgear Extender No Internet Issue 

Message 1 of 6
olympos1625
NETGEAR Moderator

Re: EAX connecting to laptop has no internet problem

Hi trialcritic,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. I assumed you followed the steps on the link that you have provided and still got no internet access, is that correct? If yes, was the extender working before on your network? If yes, did you try to reset the extender and try to reinstall it? Does this affect all wireless devices connected to the extender? Have you tried the wired connection to the extender if it does have internet? What are the LEDs on the extender?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

 

Oliver

Community Team

Message 2 of 6
trialcritic
Guide

Re: EAX connecting to laptop has no internet problem

Hi Oliver

 

  • It affects all the devices connected to the extender
  • I have the problem even after a reinstall
  • It happens some times, it works at times

 

I understand your question about the wired connection. Let me try that

 

Thanks

Message 3 of 6
olympos1625
NETGEAR Moderator

Re: EAX connecting to laptop has no internet problem

 

 

Hi trialcritic,

 

We would like to do a follow-up on this one. Have you tried the wired connection? What are the LEDs on the extender?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

 

Oliver

Community Team

Message 4 of 6
trialcritic
Guide

Re: EAX connecting to laptop has no internet problem

The wired connection worked. 

 

The debug took too long. I gave up and returned it. 

 

Thanks for your help. I realize this is not easy.

Message 5 of 6
olympos1625
NETGEAR Moderator

Re: EAX connecting to laptop has no internet problem

Hi trialcritic,

 

We are really sorry again for the inconvenience this has caused you. Rest assured that your feedback will help us improve our product and services in the future. We hope we can still regain your trust.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

 

Oliver

Community Team

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 493 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E