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Forum Discussion
Larrsz
Apr 09, 2023Guide
EAX12 doesn't see and won't connect to my 5ghz network
I have AT&T Fiber with a BGW320-500 router/gateway. It broadcasts one SSID for both networks allowing for the best connection for each specific device. I have a couple of dead (or very poor) wifi spo...
Larrsz
Apr 10, 2023Guide
Firmware is 1.0.3.34
The SSID and password both use _ in them. I also have a couple of neighbors using the same AT&T device, with different SSIDs of course, and they also only show under the 2.4Ghz network as well. Nothing from them shows in the 5Ghz table either.
plemans
Apr 10, 2023Guru - Experienced User
Have you tried setting it up using the wps method?
try that and then log into the EAX's status page and get a screensnip.
- LarrszApr 10, 2023Guide
I'll do that today. I also did verify that my phone can connect with a strong signal via 5Ghz to the router from the same point where the extender is.
- LarrszApr 10, 2023Guide
OK, using WPS, the AX1600 (EAX12) connects to the 2.4Ghz network only and this is with the extender in the same room as the router, so I am sure it is not a signal strength issue. I am only getting a 144Mhz connection using 2.4 and with this being a repeater, I get only about half that in my connected devices. Surely if I could get this to connect via 5Ghz it would surely be better (wifi6).
- plemansApr 10, 2023Guru - Experienced User
So log into the extender using its ip address and get a screensnip of its status page