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EAX80 slow upload speed with RAX120

dcinca
Apprentice

EAX80 slow upload speed with RAX120

Hi everyone,

 

Rax120 and Eax80 with wifi 6 on, 900ish/900ish Mbps download and upload are tested from Rax120. The upload is limited to 50ish Mpbs if the device is connected to Eax80, both wired and wireless connections. 

 

Just turn off the wifi 6 function on Eax80, do nothing else. the upload speed is back to normal, 400-500ish Mpbs.

 

Tried all firmware, reset, reinstall the firmware, etc, but nothing helped. I believe this is a bug.

How do I report the bug? Just post it here?

Thanks.

Message 1 of 7
plemans
Guru

Re: EAX80 slow upload speed with RAX120

When you log into the EAX80 using its ip address (and AX enabled) what is it showing for a connection strength back to the router? (a screen snip is sometimes more beneficial).

Also, what channel do you have the 5ghz set for on the RAX?

Message 2 of 7
dcinca
Apprentice

Re: EAX80 slow upload speed with RAX120

The connection is very good with wifi6 on, I also use Nighthawk App to log in to Eax80 and do a speed test, I got 900 download speed and 800 upload speed.

 

Here are more details:

I put Rax120 and Eax80 in the same room, about 4-5 meters away from each other. I connected my PC to Eax80 Lan. and my iPhone 12 pro max is connected to Eax80 5G.

 

Rax120 5G channel 44, HT160 on

 

If turn Eax80's wifi6 off:

Do a speed test on the phone, 278Mpbs down  67Mpbs up

Do a speed test on the PC, 501Mpbs down 75Mpbs up

 

If turn Eax80's wifi6 on:

Do a speed test on the phone, 284Mpbs down  306Mpbs up

Do a speed test on the PC, 666Mpbs down 674Mpbs up

 

If the PC is connected to Rax120 Lan: 914Mpbs down 814Mpbs up

If the phone is connected to Rax120 5G: 611Mpbs down 532Mpbs up

 

I also tried different firmware, channels and turn Rax120 to HT80. No difference from this result.

Message 3 of 7
dcinca
Apprentice

Re: EAX80 slow upload speed with RAX120

I found a post about this problem: https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/EAX80/m-p/2126949#M47927

I tried some old firmware for Eax80, the upload speed from 5G of Eax80 goes extremely low. 

Message 4 of 7
plemans
Guru

Re: EAX80 slow upload speed with RAX120

Is the eax80 new? Or the RAX? 

If so, you could be in your 90 day window of free support. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

Message 5 of 7
dcinca
Apprentice

Re: EAX80 slow upload speed with RAX120

They are not new, I just want Netgear know this bug and fix it later. How do I report it?
Thanks for helping.
Message 6 of 7
plemans
Guru

Re: EAX80 slow upload speed with RAX120

About all you can do is post it on here as you did and hope a moderator sees it. 

Not sure if its a bug though as you'd think that'd be caught pretty quickly with the rax120 and the EAX80 as they're 2 of the flagship devices (dual band router and extender)

 

@DarrenM 

Message 7 of 7
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