EX2700 Does not broadcast SSID

[karen_f]

My EX2700 was working fine.  Then I got a new wireless router and tried to set up the extender again.  However, none of the three devices in our home "see" the extender.  NETGEAR_EXT does not show up as a device to connect to.  My laptop has no ethernet jack so I cannot make a hardwired connection (and the other two devices are phones).  I have tried a factory reset, but that changes nothing.  The Power and WPS lights are green.

Thanks in advance for any suggestions.

[plemans]

What router are you trying to connect it to? 

are you setting up the extender via wps or the installation wizard? 

did you factory reset the extender to re-run setup? 

[karen_f]

Thank you for your reply.  I did indeed press the reset button on the device. 

My router is a Linksys EA7300, but I haven't reached the step of trying to connect to it because I cannot connect to the device (the extender) itself.  I was trying to use the wizard, but could not proceed because the extender does not broadcast the SSID. 

[plemans]

1. When many hit the reset they don't hold it. While its powered on, push and hold for 7-15 seconds. 

2. What are the led's on it doing? (all of them, color/blinking/etc)

3. You can buy a cheap usb----ethernet adapter. Always handy to have around

4. or borrow a computer to connect.