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Re: EX2700 Extremely slow after firmware update and factory reset

wesbeltz
Aspirant

EX2700 Extremely slow after firmware update and factory reset

Today I updated my wifi extender to the latest firmware. I did the factory reset as recommended. Now I'm getting extremely slow speeds with it. Earlier today I was getting download speeds around 3.5 Mbps. Now, after the firmware update I'm getting something like 0.5 Mbps. This is extremely frustrating considering my main router gets speeds around 20 Mbps via wifi.

Model: EX2700|N300 WiFi Range Extender
Message 1 of 8
DexterJB
NETGEAR Moderator

Re: EX2700 Extremely slow after firmware update and factory reset

Hi @wesbeltz,

 

Welcome to the community!

 

1. Please indicate the exact firmware version of the device.

2. Does the issue persist on all the devices that connect to the extender?

3. What is the status of the extender LED's?

4. Is the extender getting a good signal from the router where it's located?

 

Regards,

 

Dexter

Community Team

Message 2 of 8
wesbeltz
Aspirant

Re: EX2700 Extremely slow after firmware update and factory reset

Firmware version: 1.0.1.52

It's slow for all connected devices.

The extender's LEDs are all green and indicate a device is connected.

The extender is getting a good signal from the router. I checked by moving a wifi connected device right next to the extender and running a speed test on the router's own network.

Message 3 of 8
StephenB
Guru

Re: EX2700 Extremely slow after firmware update and factory reset

Can you try connecting something to the EX2700's ethernet port, and test the speed there using speedtest.net?

Message 4 of 8
wesbeltz
Aspirant

Re: EX2700 Extremely slow after firmware update and factory reset

When I plug my laptop into the ethernet port and goto speedtest.net and try to run the test, it says Latency Test Error in big red letters. Other websites load up fine while connected to ethernet. 

Message 5 of 8
StephenB
Guru

Re: EX2700 Extremely slow after firmware update and factory reset

Usually that means one of their servers has gone down.  Can you try the test again?

Message 6 of 8
wesbeltz
Aspirant

Re: EX2700 Extremely slow after firmware update and factory reset

Okay, I finally got the speed test. With it plugged into the extender via ethernet the download is about 1.5 Mbps. Better than 0.5, but still completely dissatisfactory.

Message 7 of 8
wesbeltz
Aspirant

Re: EX2700 Extremely slow after firmware update and factory reset

Also, I just tried moving the extender to an outlet that was much closer to the router, and it got the same dismal speed of 0.5 Mbps. I'm beginning to think I just got a dud, or the thing is in the process of dying.

Message 8 of 8
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