EX2700 N300 wont connect to my router

[Donaljb06]

Ive had this extender a few years now and have had no problems with it. However recently it stopped working. It refuses to connect to my router and the router LED will not turn on. Ive tried everything i could think of, i reset both my router and the extender, i made sure its connected to the right network, i updated the firmware and i factory reset it and followed the instructions on mywifiext.com, when i do this, i get the error "The extender can't connect to the router" im lost on what to do, help would be appreciated.

[plemans]

what router are you trying to connect it to? 

[Donaljb06]

Hi, im connecting to a Virgin media hub 3.0

[plemans]

I see a lot of posts with issues setting up extenders on that hub. 

You can try reading through this and seeing if it helps. 

https://community.virginmedia.com/t5/Forum-Archive/Connecting-Netgear-Range-Extender-to-Hub-3/td-p/3...

I've seen others that had to set a static ip address in the hub for the extender. 

[Donaljb06]

Thanks, ill give it a read and i will let you know how it goes

[Donaljb06]

Hey again, i tried what was suggested in the thread you linked, unfortunately nothing seemed to work, im stumped