EX2700 suddenly stopped working - won't connect when next to router

[mshauver]

I bought this product in Dec. It was easy to set up and was working perfectly until Monday when it just... stopped. I tried a factory reset, I tried powing cycling the router. I plugged it in to the same outlet as the router i.e. right next to it and it won't connect to the router. I haven't found any way to actually talk to someone at netgear. I've completed the warrently replacement webform 2x, but I haven't even gotten an email confirmation that it was submitted. 

[jvasanth1984]

Hi @mshauver,

                        Did you tried skipping the setup and checked for firmware upgrade if any?

[mshauver]

I have not - but I will! Thanks!

[Kman17]

@mshauver did that fix the problem? I have the exact same issue. Just stopped working. Won’t connect or have internet although the device light is solid green.