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Re: EX3700 connected but no internet

Rondo457
Aspirant

EX3700 connected but no internet

 
Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 1 of 10
Rondo457
Aspirant

Re: EX3700 connected but no internet

EX3700. Went thru Network Genie numerous times with Netgear. Factory resets.

Netgear software indicates successful install. All lites on extender are green. Device lite turns green when _ext network selected.  Spectrum Internet with SagemCom router. Spectrum

tech people have looked at system with no success.

Message 2 of 10
plemans
Guru

Re: EX3700 connected but no internet

if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off. 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 3 of 10
Rondo457
Aspirant

Re: EX3700 connected but no internet


@plemans wrote:

if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off. 



Hardwire into extender does not work.."unidentified network"....no internet
/all lites green/ same  response as wireless.
 
Extender GUI 192.168.1.250 does work from Google/Chrome
No firmware installed...straight out of the box.
Spectrum Sagemcom Router/ 802.11ac wave 2-askey router
Model# RAC2V1K. No smart connect function. I suspect this extender
model has been around several years.   Thanks again.

Thanks
Message 4 of 10
Christian_R
NETGEAR Moderator

Re: EX3700 connected but no internet

Hello Rondo457, 

 

Please try factory resetting the extender by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network with a laptop or mobile device.  After you connect to the network, browse to www.mywifiext.net and follow the setup instructions.

 

~Christian 

Message 5 of 10
plemans
Guru

Re: EX3700 connected but no internet

You could upgrade the firmware prior to resetting, then do your rest, and then trying redoing your install. Its always good to do a factory reset after and firmware update. Here's the support page for the ex3700. 

https://www.netgear.com/support/product/EX3700.aspx

 

the release notes for the firmware walk you through updating firmware

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 6 of 10
Rondo457
Aspirant

Re: EX3700 connected but no internet

Hi.   Netware Genie printout indicates firmware v1.0.0.76 which is current.

Did not run another setup as has been done approx. 6 times most 

recently by Netgear Support with no success with "No Internet" problem.

I noted another post asking about channels for 2G, 5G.  Any connection

with my problem  ??    Thanks

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 7 of 10
Christian_R
NETGEAR Moderator

Re: EX3700 connected but no internet

Hi Rondo457, 

 

Were you able to resolve your issue with support? Has support followed up on your case? If not, please send me a message with your case number and email address so I can have support follow up with you. 


~Christian 


 

Message 8 of 10
Rondo457
Aspirant

Re: EX3700 connected but no internet

Hi Christian.

Well, Netgear Telephone Support ?(far away) had me go thru setup procedure again. 

Must be about 7 times already in various combinations. In all 7 setups we get to end

where we connect with one of my wireless devices. All 7 times the "No Internet"

message appears. The latest time, the tech support person says I have to contact my 

ISP Spectrum and get the channels set to 6,9,11 for 2G and 153, 161 for 5g. Seems 

ridiculous since my normal non-extender/internet for 2g/5g are in that channel range

and work perfectly. The Netgear WiFi app confirms a non congested area close to my home.

 

What to do? Amazon seller says I am beyond 30 day return. The 90 day Netgear

support seems clueless, helpless and hopeless. In all fairness 30 days should be 

ample time to resolve.

I was not going to respond any longer to the Netgear support team

but your response on behalf of the NetgearCommunity says I need to keep the 

door open. Beyond your group there is no hope.!!!!!

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 9 of 10
Rondo457
Aspirant

Re: EX3700 connected but no internet

Hi Christian.

My Case# 41221332. Thanks

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 10 of 10
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