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EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
EX6100v2. The Netgear-supplied firmware upgrade (via Netgear's internal admin web panel) somehow didn't complete, and after that, powering the unit on (with and without a factory reset beforehand) gives a solid amber power light, no other lights, and no connection to anything.
No problem, I thought, I've been here before. So I attempted _numerous_ upgrades / reinstalls of firmware via tftp, following the Netgear-supplied standard directions. (I'm a senior network admin - I could do this kind of thing in my sleep, and sometimes have... :} ) tftp upgrades appear to go normally - the power light changes to solid green during tftp transfer; tftp client shows 22000+ blocks transferred and says "transfer successful" at the end, the power light then goes to blinking green, indicating firmware is being saved, just like you'd expect...
...and the unit never leaves that state. I've given it 45 minutes or more and it still never stops blinking green. Re-powering on after that gives the same solid amber power light (no other lights), indicating it's stuck in boot. I've also tried multiple different firmware revisions just in case one was corrupt or not right for this unit...the most recent available is EX6150v2_EX6100v2-V1.0.1.76 , but I also tried .70 as well.
Really at wit's end here and really wishing Netgear had better diagnostics as to what it thinks is wrong. Any help appreciated.
Re: EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
Final followup. Christian connected me with Level 2 support (Level 1 support was...well, we'll just say that Level -1 might be more appropriate). They requested I do the firmware download using a different tftp client, which I did (command line tftp from Linux). No luck - the power light stayed blinking green ('storing firmware') for an hour after the firmware download was complete, until I gave up and rebooted. Then it went immediately back to solid amber (stuck in boot).
Support arranged a swap of the unit for a working one and I will be sending the dead one back.
Re: EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
Yes to all.
- Solid orange/amber light at boot.
- tftp download of new firmware appears to go fine, but never "takes" (power light blinks green forever)
- on reboot after firmware download, back to solid orange/amber power light
Have done multiple 30-30-30 reboot/reset cycles.
Netgear support was useless - didn't even understand that to do the tftp download I had to have already connected to the ethernet port. Basically just reading a script, but with language issues thrown in the mix to make it even more frustrating.
I'm about to just throw the unit out and tell my clients to not buy Netgear any more.
Re: EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
Hello ThatSeattleGuy,
Thanks for reaching out. I'd like to assist with escalating your case for further assistance. When you get a moment, please feel free to message me with your case number and email address.
Re: EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
Following up. Netgear support suggested "sometimes Mac tftp client doesn't work right"... That doesn't make sense to me (tftp is a trivial protocol, hence the "t" in its name), but just for completeness I will try a linux command-line tftp client and report back.
Re: EX6100v2 blinking green light of death; tFTP firmware upgrade didn't help
Final followup. Christian connected me with Level 2 support (Level 1 support was...well, we'll just say that Level -1 might be more appropriate). They requested I do the firmware download using a different tftp client, which I did (command line tftp from Linux). No luck - the power light stayed blinking green ('storing firmware') for an hour after the firmware download was complete, until I gave up and rebooted. Then it went immediately back to solid amber (stuck in boot).
Support arranged a swap of the unit for a working one and I will be sending the dead one back.
