EX6120 WIFI Range Extender not connecting to the 5GHZ signal from my Pace AT&T 5268AC Router

[Mchamb70]

I am able to connect to the router on 2.4GHZ but am having no luck connecting it to 5GHZ.. It is able to see it on initial set up but after that no luck.

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• Hardware Version: EX6120
• Firmware Version: V1.0.0.30_1.0.20

Connection to Existing Network (2.4GHz)

• Signal Strength: 130 Mbps
• Name (SSID): ATT7lzK6Br
• Connection Status: Connected

Connection to Existing Network (5GHz)

• Signal Strength: 0 Mbps
• Name (SSID):
• Connection Status: Disconnected

Extender WiFi Status (2.4GHz)

• Name (SSID): ATT7lzK6Br_2GEXT
• Region: North America
• Channel: Auto ( 9(P)+5(S) )
• Wireless mode: Up to 300 Mbps
• Wireless AP: On
• Broadcast Name: On
• Wi-Fi Protected Setup: Configured

Extender WiFi Status (5GHz)

• Name (SSID): ATT7lzK6Br_5GEXT
• Region: North America
• Channel: 149 + 153(P) + 157 + 161
• Wireless mode: Up to 867 Mbps
• Wireless AP: On
• Broadcast Name: On
• Wi-Fi Protected Setup: Configured

• Hardware Version EX6120
• Firmware Version V1.0.0.30_1.0.20

Connection to Existing Network (2.4GHz)

• Connection Type Ethernet
• Connection Status Connected

Connection to Existing Network (5GHz)

• Connection Type Ethernet
• Connection Status Connected

Access Point Wireless Settings (2.4GHz)

• Name (SSID): ATT7lzK6Br_2GEXT
• Region: North America
• Channel: Auto ( 9(P)+5(S) )
• Wireless mode: Up to 300 Mbps
• Wireless AP: On
• Broadcast Name: On
• Wi-Fi Protected Setup: Configured

Access Point Wireless Settings (5GHz)

• Name (SSID): ATT7lzK6Br_5GEXT
• Region: North America
• Channel: 149 + 153(P) + 157 + 161
• Wireless mode: Up to 867 Mbps
• Wireless AP: On
• Broadcast Name: On
• Wi-Fi Protected Setup: Configured

[DarrenM]

Did you set up the extender beside the router and then move it to the location you are needing it in?

DarrenM

[Mchamb70]

Yes, within 3 feet of it.

[mhackney]

I am having exactly the same issue on an EX6120 I bought today. Same firmware version, all stats you show are the same. I have a FIOS router and every device in my house can connect on either the 2.4 or 5GHz networks I have configured.

I think I'll just send this back to Amazon, not worth the headache.

[KurtA]

Same Problem here.

I Send it back to Amazon.