This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
EX6120 laptop connects to extender, but no internet
Followed the instructions in the manual. My laptop recognizes the 2.4GHZ signal from the router. My phone recognises the 2.4 and the 5ghz signal. When I connect my phone to the 2.4ghz signal there is no internet connection. When I connect it to the 5ghz signal everything runs fine.
My laptop does not recognise the 5ghz signal When I connect to the 2.4ghz signal there is no internet connection.
My laptop is Windows 10.
It supports radio types 802.11b 802.11g 802.11n
The network adapter is a Ralink RT5390R. The driver is up to date. I have tried a reset of the router. I have enabled "Adhoc support for 802.11n"
Is there a way I can either:
A) get my laptop to recognise the 5ghz signal from the extender OR
B) Get an internet connection via the 2ghz signal.
OR
Should I just throw the router in the bin/return it to Amazon
Re: EX6120 laptop connects to extender, but no internet
The RT5390R is not dual band. it is a single band wireless N adapter. you can get 5ghz to work on your laptop by replacing the adapter or using a usb adapter.
Not sure about why the 2.4ghz isn't working.
what modem are you using?
Router and firmware?
Firmware on extender?
Does anything work on the 2.4ghz? If so, what?
have you tried reinstalling the extender to see if it was a setup error?
Here's the support site for your extender. It has manuals, firmware, and troubleshooting.
Re: EX6120 laptop connects to extender, but no internet
The RT5390R is not dual band. it is a single band wireless N adapter. you can get 5ghz to work on your laptop by replacing the adapter or using a usb adapter.
Not sure about why the 2.4ghz isn't working.
what modem are you using?
Router and firmware?
Firmware on extender?
Does anything work on the 2.4ghz? If so, what?
have you tried reinstalling the extender to see if it was a setup error?
Here's the support site for your extender. It has manuals, firmware, and troubleshooting.
