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EX6120 not accepting WIFI password on any device so cannot continue set up

JenMolke
Tutor

EX6120 not accepting WIFI password on any device so cannot continue set up

I am setting up my workplace with this wifi extender and it is connecting to the router but not accepting the correct WIFI password. Because of this I can't do any of the other troubleshooting options I have seen on the other discussions or the FAQs. I have tried it right next to the router as well and still nothing. Please advise (and keep it fairly jargon free as I am not really a tech person... just a problem solver)

Thanks

Model: R6120|AC1200 Dual Band WiFi Router
Message 1 of 8
plemans
Guru

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

So much in such a short statement without some key info.

What is your workplace using for a router?

Is this router managed by an IT department? Do they have to allow specific devices to connect?  I'd be checking with them first before going further if you have an IT department.

If you don't, and its a consumer device, a model number would help.  

 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 2 of 8
JenMolke
Tutor

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

Thank you so much for getting back to me. It's just a small business so no IT dept. We are using an XLN Fibre router. It connects absolutely fine to all other devices on the network when we are connecting directly to it.

Message 3 of 8
plemans
Guru

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

What firmware is your extender on?

Have you tried factory resetting it? 

 

https://www.netgear.com/support/product/EX6120

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 4 of 8
JenMolke
Tutor

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

I did a factory reset but no same issue. I can't find out the firmware as far as I can tell because I can't connect to the extender.

Message 5 of 8
plemans
Guru

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

The ex6120 has an ethernet port on the side.

You can plug into the extender via this port and navigate to mywifiext.net 

This should allow you to log into the extender. You can check firmware from there, do updates, manually setup the extender, etc. The manual is great for walking you through some of these steps.  

https://www.netgear.com/support/product/EX6120.aspx

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 6 of 8
JenMolke
Tutor

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

Ah I didn't think of that thanks. I'll try and get my hands on a ethernet cable and try it out. Thanks for your help I'll let you know if I manage to sort it!

Message 7 of 8
JenMolke
Tutor

Re: EX6120 not accepting WIFI password on any device so cannot continue set up

Just wanted to let you know that's it all sorted and working now. Thanks so much for your help! We have some very happy staff at the moment Smiley Very Happy

Message 8 of 8
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