I have had my extender about 13 months and this morning my cell phones did not have internet connection on both bands but my 2 laptops did. After much trial and error, I discovered that if I turned the extender off, I was able to immediately have my usual wifi connection to the internet. I am assuming from this that the extender is doing something to cause the internet connection problem with the cell phones and lap tops. Although when I first discovered this the lap tops did have internet access.
I did a couple of resets and reinstalls but that didn't help. Unfortunately the product is out of warranty.
Any suggestions for troubleshooting would be appreciated. Thank You!
I have had my extender about 13 months and this morning my cell phones did not have internet connection on both bands but my 2 laptops did.
What else is on the network? The EX6150v2 is an extender. It usually sits behind a router, and maybe a modem in front of that.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
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