EX6200 firmware V1.0.3.68_1.1.104 sucks and is slow

[page_fault]

So I just updated my EX6200 extender to V1.0.3.68_1.1.104 and my wifi e has dropped considerably as well as the signal range. I can now only get a maximum of 30mbit sitting right next to the extender in access point mode. I downgraded to the previous firmware and my speed and range were back up to what they are sup tposed to be (300mbit). How did this firmware get released without any testing and is there going to be an update to fix this issue?t

Looking around the forum it seems people are having other problems with this firmware. At the very least you should pull it until you get the issues sorted out. Netgear really dropped the ball on this one.

[MartyCNJ]

Anyway to force a firmware downgrade?  I too had issues with wifi dying after upgrading. I went as far as no longer running it as an extender.  I am now wired to my original router downstairs and run the 6200 as an access point.  New issue here in addition to yours is that I can not disable the 2.4Ghz network.  I only want the access point to run on the 5Ghz network.  When I change the config by disabling 2.4Ghz, 2.4Ghz is re-enabled when I hit save.  So darn annoying.

[MartyCNJ]

Nevermind, I found 1.0.1.60_1.1.98_FW in the download center.

[noboundaries]

Yes it was a good brand, now it is the worst, since upgrade the 2.4Ghz virtually non existent.. I replacing all my netgear its just impossible to count on. and support , Pfffft utter rubbish.

[page_fault]

Netgear needs to fix this, you took a great product and ruined it with this update it can barely function now.

[Babylon5]

It would appear that this issue has occurred with others also, and Netgear are aware and investigating the problem, but I don’t think it’s occurring with all users.

Netgear suggest that people who encounter these issues should revert to a previous firmware version while a solution is found.

Thankyou for your patience.

[jbrizz]

I just updated and have struck this problem, gone from 300mbps on my Intel 6205 N card to 25. My phone can still max out my Internet connection (100mbps) though, so it may be unaffected.

I wish to downgrade the firmware, but when I try I get:

Firmware upgrade failed. Please check your file.

Doesn't matter which firmware version I try to flash they all fail with this same message.

Right now I almost have a brick of an AP when using a very common Intel wifi chipset.

Not very impressed Netgear.

[jbrizz]

Just realised that the browser firmware tool is just not accepting zips, extracting the chk lets me flash the older version.

Performance is back to normal now.

[page_fault]

Someone reached out to me to test a beta firmware that was supposed to address these issues but I never heard back from them. This is probably the last Netgear product I buy. Terrible support.

[jbrizz]

I also had a PM from someone about some test firmware and never heard back. Netgear your support is terrible, fix the product that you broke already! People paid money for this.

[page_fault]

It's pretty clear netgear is going do offer the worst support possible on this. I'm writing an article for a tech journal this isn't the only device they have done this to and left their customers hanging. If this is the game they want to play then people deserve to know.

[jbrizz]

Come on Netgear, if you won't fix this broken firmware the least you could do is pull it from your website.

And where is the beta firmware someone PMed me about?

[page_fault]

Negear doesn't care about it's customers. This forum is evidence of that. Lots of other competitors to go to. The problem is I bought their product and now I'm stuck with it and they won't support it. If they were an American company they wouldn't get away with this.

[jbrizz]

I'm just really regretting buying this instead of a Ubiquiti Unifi AP. This product is absolute garbage in AP mode.

[DarrenM]

Hello jbrizz

I have checked on the issue that you are talking about the next firmware has a fix for the slow speeds that V1.0.3.68 had and it should be out soon I do not have a exact date on this.

DarrenM

[jbrizz]

Well thanks, but it's pretty late. Hopefully "soon" is sooner than the beta firmware I was PMed about several months ago.

Channel bonding randomly stops working on the 5ghz band and the AP choses a random channel that is not consistent with the web GUI. I keep having to go in and change the channel and change it back to get channel bonding working again. Do you know if it fixes this bug? If it doesn't I'm just going to take it back and get a refund.

[MJAdamson]

I had to rollback firmware any news on when a new version may be available?

[jbrizz]

6 months later, I doubt it.

If you live in a country with good consumer protection laws, take it back to your retailer. I got a refund for mine, there was no correctly functioning firmware available in the 6 months I owned it, so in the eyes of the law here the product is not fit for the advertised purpose.