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Orbi WiFi 7 RBE973
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EX6400

PhyllisE
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EX6400

We moved to a new location and the extender only wants to connect to the old location. How do you change the setting to a new location?

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plemans
Guru

Re: EX6400


@PhyllisE wrote:

We moved to a new location and the extender only wants to connect to the old location. How do you change the setting to a new location?


Not sure what you're saying here. Are you saying that you just moved the extender to a different spot in your house or are you saying you moved to a different house with a different ssid?

If you moved to a different house with a different wireless ssid, you can reset the device by holding the reset button for 7-10 seconds. Then just redo your installation of it for the new ssid.

 

If you just moved it to a different location in your house, it shouldn't matter about location as its connecting to wireless and not to a a location.

 

A little more details would help me understand you situation and the problem better. Both in what you mean by moved to a different location and by it wanting to connect to the old location.  Either way what here is your support page for your device that has manual (key for troubleshooting), installation instructions, and firmware.

https://www.netgear.com/support/product/EX6400

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