EX6400v2 Booting

Question

My extender will not boot up past: Amber, Blue, Blue, Amber; then power is Amber and WPS is green. Will not change, will not reset, will not let me connect local or ethernet.. What can I do? Expert tech support from Netgear is 48$ for three months.. The whole product is only 90$.. I do not understand why they will not stand behind their product and provide tech support.. what a world we live in... if anyone knows of a solution that doesn't cost me money, I'd greatly appreciate it..

plemans · Answer

just listing off colors doesn't help.&nbsp;Which led is which color? Be specificHow long have you owned it? netgear has 90 days of free support from date of purchase and most places have a 1 year (2 in some regions) warranty if it was purchased new.&nbsp;Also, how did you try to contact support? many google for a number and get scam/con sites.&nbsp;to contact support you click "mynetgear" at the top. register an account and then the device. From there you can contact support.When you're resetting, are you pushing and holding reset for 7-15 seconds while powered on? What happens when you do this?&nbsp;&nbsp;&nbsp;

tyty8991 · Answer

Router Link LED: AmberRouter Arrow LED: BlueClient Arrow LED: BlueClient Link LED: AmberPower LED: AmberWPS LED: Green&nbsp;My one year warranty expired in April. Device is registered.&nbsp;I spoke with Netgear Support and they instructed me to power off all devices for 2-5 minutes then hold reset on extender for 90 seconds. I have done this repeatedly with no success. Same LED's as listed above all come on immediately after powering on and do not change or flash when attempting to reset.&nbsp;Any and all help is appreciated!&nbsp;&nbsp;&nbsp;

plemans · Answer

You might try recovering it via tftp.are you on windows? if so, follow this guidehttps://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTPjust make sure you enable tftphttps://www.thewindowsclub.com/enable-tftp-windows-10and here's a video walk through.https://www.youtube.com/watch?v=R9DLrLQrpawand if that doesn't work, you can try using nmrpflashhttps://github.com/jclehner/nmrpflash

tyty8991 · Answer

Unfortunately, I am using a MacBook. I appreciate the tips. Thanks

plemans · Answer

here's the write up for a mac. they did it to a R7000 but it should be the same for your ex6400https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-unbrick-the-Nighthawk-R7000-using-OS-X-and-TFTP/m-p/1643943

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EX6400v2 Booting

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