EX6410v2

[Max1942]

My extender was working perfectly until there was a power cut and now the Router Link LED is not lighting.  what do I do?

Thanks

[Max1942 · Accepted solution]

Thank you for your responses.

Actually the solution turned out to be very simple.  Because the problem started after a power cut and obviously my router and extender re-started immediately power resumed, the extender couldn't connect to the router because it was still booting up.  before committing to a factory reset I turned off both router and extender, re-started the router and after it was stable switched on the extender and everything worked beautifully.

I hope this might help someone else who experienced problems after a power cut.

Max

[michaelkenward]

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@Max1942 wrote:

My extender was working perfectly until there was a power cut and now the Router Link LED is not lighting.  what do I do?

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Other LEDs OK?

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

Begin with the Quick Start/Installation Guide.

Check the section in the manual

FAQs and Troubleshooting

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

For more help with this device, try the appropriate community section:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

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Just another user with time on their hands.

[Max1942]

Other lights are working
Have checked Manual and FAQs

[plemans]

, factory reset the extender and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

[Max1942 · Accepted solution]

Thank you for your responses.

Actually the solution turned out to be very simple.  Because the problem started after a power cut and obviously my router and extender re-started immediately power resumed, the extender couldn't connect to the router because it was still booting up.  before committing to a factory reset I turned off both router and extender, re-started the router and after it was stable switched on the extender and everything worked beautifully.

I hope this might help someone else who experienced problems after a power cut.

Max

[plemans]

glad you got  it working! You might mark your response as the accepted solution so others aren't trying to fix it still and so they know the fix 🙂

[michaelkenward]

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@Max1942 wrote:

....before committing to a factory reset I turned off both router and extender, re-started the router and after it was stable switched on the extender and everything worked beautifully.

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Good move.

That's a standard move after an unexpected reboot.

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it to connect.
• Turn on computers and rest of network.

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Just another user with time on their hands.