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EX7000 AC1900 Access Point (Failed to Obtain IP Address)
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EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi All im hopelessly frustrated with my EX7000 AC1900 Access Point
Set up as an Access Point (Your access point is up and running)
It works on both 2.4 and 5ghz for a few hours before it disconnects and on my devices when i try to connect to the AP i get "Failed to obtain IP address" or just shows "connecting"...then "disconnecting"
At this point I turn the AP on and off . It then again works fine for a few hours before the same again.
My Router Nighthawk X6 Ac3200 is set to Get IP Dynamically from ISP and I can see the AP is set to
Any help at all fellow Nighhawks?
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Another message I get is when i try to connect one of my devices to the AP is
"Authentication error occurred"
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi @Eric_Cartman,
Welcome to the community!
1. What is the firmware version of the extender?
2. To confirm, the extender is wired to the router and setup in access point mode, correct?
3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder?
4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device?
Regards,
Dexter
Community Team
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
1. What is the firmware version of the extender? Most up to date.. I check each day there was an update yesterday i Loaded
- Hardware Version EX7000
- Firmware Version V1.0.0.66_1.0.126
2. To confirm, the extender is wired to the router and setup in access point mode, correct? correct wire from Nighthawk X6 AC3200 via switch to EX7000 access Point
3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder? Not yet but I can ! Ill try that tommorrow i just put the ehternet into the top cable empty port from the switch .
4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device? Just powering down the device... it works amazing well for a few hours after a power cycle
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi @Eric_Cartman,
Thank you for the update. Please keep us posted if you have tried swapping the cables and/or ports as well as the factory reset.
Regards,
Dexter
Community Team
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Cheers Dexter
So I swapped the Ethent cable i Had going into the EX7000 Access Point from Port 1 to Port 5
Strange enough it went from glitching every 2 or 3 hours to nearly 8 hours without a problem. It just started doing the same thing today so i restarted it and if starts to knock devices off ill do a full factory reset thanks for advice
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
So today .... 3 Android Phones connect perfectly to EX7000 AP and Laptop also...
AP wont work on just 1 device (Failed to Obtain IP Address)
Time for Factory default settings. ill let yous guys know how i get on
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
So I did a factory reset of me EX7000 AP with latest firmware uploaded and also I updated my second EX7000 Range Extender in the back of house to the latest firmware which i had not done. I wonder could one EX7000 AP with its updated fireware could of caused conflict with an EX7000 in range extender mode on the older fireware?
So far the X6 Ac3200 and both EX7000's are working quite stable. Will check back in a few hours with uodate!
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
about 1 minute "connecting then Getting the "failed to obtain ip address message again "
Funnily enough the 5ghz ACCESS point is still running fine from the ex7000 same access point. I have approx 30 devices on the 2.4 network so I'll disconnect some and see if any difference. Can't think of anything else it could be
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi @Eric_Cartman,
Thank you for all the updates. Is there a way you can remove the switch from the equation and connect the extender in AP mode directly to the router?
Regards,
Dexter
Community Team
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
I also have an ex7000 in extender mode. Which gives the similar symptoms. Before i do the wired direct Would there be also any merit in swapping both ex7000s over and and reprogramming them to see if the other extender after it turns to AP does the same on the same Ethernet cable ?
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Via 5ghz is all ways around
Download 260 MBPS
Upload 36.6 MBPS
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi @Eric_Cartman,
Yes, swapping the two extenders with varying configurations will also help in drilling down on the issue.
Regards,
Dexter
Community Team
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi @Eric_Cartman,
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi Dexter
Ill Pm you now, I actually never swapped the EX7000's BUT what i did do was return the EX7000 Extender to its original position near back of house and power up. And INSTANTLY the EX7000 AP began to disconnect devices that were connected to the AP i turned off the Extender and the AP seemed to stabilise somewhat after a brief moment.
I dont see any conflicts with Radio bandwidth channel
Router X6 AC3200
-2.4 Channel 6
-5ghz channel 44 (smart connect enabled)
-5ghz-2 channel 11
EX7000 Extender Mode (Shares same radio frequency as above Extender)
-2.4ghz channel 6
-5ghz channel 44
EX7000 Acess Point Mode
-2.4ghz channel 1
-5ghz channel 112
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
I noticed also i just restarted my EX7000 AP while looking around in its user online page connected via ethernet to laptop.
when it restarted i couldnt reconnect i noticed it then discovered since power down it had changed its IP address
Should these Netgear EX7000s be connected via Static or Dynamic IP address if that could be a factor at play also or does it make any difference?
At the moment my router X6 Ac3200 is set to dynamic as well as both ex7000s
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hello guys, I thought I have to comment this thread with my recent experience. I had lots of problems with my previous generation Netgear wifi range extender EX6200 performance until I got tired of firmare updates, product replacements and endless support emails and threw it away. The EX7000 I have never had any problems with, and the performance has been great until now. I actually haven't used it for about one year but today I found the need. No problems setting it up, everything ran smoothly until I noticed this evening that a firmware update is available. After firmware update I constantly receive the "failed to obtain IP address" issue regardless of how many factory resets or different configurations I try. The box is now totally useless in my environment trying to connect with a Huawei B525s router. In my view it has to be a dodgy firmware update but sadly I can't recall which version I upgraded from so I am unable to revert back to the old version regardless of the security issues it had.
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Small update: Now I downgraded to EX7000 Firmware Version 1.0.0.66 and everything is back to normal, but the knowledge of unpatched security bugs doesn't make me happy.
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
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Re: EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Just an update:
Since turning BOTH EX7000's to ACCESS Point Mode they are both working great. I never got to the bottom of the Access Point / Extender Conflict but happy enough that they are both working great in Access Point Mode.
Would definitly recommend the EX7000 as an extender!
Many thanks to Dexter, Glendill and all the rest of the team from Netgear Support for their patience and helpfulness!
A Happy Netgear Customer
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