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EX7000 Ethernet ports no internet using 5GHZ

SNCerberus
Follower

EX7000 Ethernet ports no internet using 5GHZ

  • Hardware Version: EX7000
  • Firmware Version: V1.0.0.56_1.0.108

I have an issue where if I set the ethernet ports to use the 5GHZ band, the ethernet attached computers say there is a connection, but when I test the connection there is no internet. When I switch the ports over to 2GHZ the ethernet attached computers have internet. I've done multiple resets, factory resets, and even downgraded the firmware a few times. So far I haven't been able to find a solution.

Model: EX7000|AC1900 Nighthawk WiFi Range Extender
Message 1 of 3
Beastwhite
Aspirant

Re: EX7000 Ethernet ports no internet using 5GHZ

I have the same issue.  This unit worked perfectly a month ago and now it wants to assign IP Address169.168 to the 5gHz channel and no matter what I have done based on my internet search there is no fix.  Tech support wants to charge me even though they told me the until is working fine and they could fix it.

Model: EX7000|AC1900 Nighthawk WiFi Range Extender
Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: EX7000 Ethernet ports no internet using 5GHZ

Hello SNCerberus & Beastwhite - If you haven't done so yet, may you please update your extender to the latest firmware version linked below. 


https://kb.netgear.com/000061121/EX7000-Firmware-Version-1-0-1-80

 

~Christian 

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