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EX7000 Extender dropping 2.4 ghz signal

Thisisme118
Aspirant

EX7000 Extender dropping 2.4 ghz signal

Every couple of days I have to reset the extender as it drops.  The 5 ghz is always fine. Anyone else have this issue?  

Model: EX7000|AC1900 WiFi Range Extender
Message 1 of 6
DarrenM
Sr. NETGEAR Moderator

Re: EX7000 Extender dropping 2.4 ghz signal

Hello Thisisme118

 

Have you tried to adjust the 2.4ghz channel?

 

DarrenM

Message 2 of 6
Thisisme118
Aspirant

Re: EX7000 Extender dropping 2.4 ghz signal

Can you please be more specific?  Adjust how?

Message 3 of 6
DarrenM
Sr. NETGEAR Moderator

Re: EX7000 Extender dropping 2.4 ghz signal

This kb may help you find the best wireless channels for your router.

 

https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router

 

DarrenM

Message 4 of 6
Thisisme118
Aspirant

Re: EX7000 Extender dropping 2.4 ghz signal

So do I do the same for the 2.4?  The kb is for the 5 ghz network.

Message 5 of 6
DarrenM
Sr. NETGEAR Moderator

Re: EX7000 Extender dropping 2.4 ghz signal

yes follow the same instructions.

 

DarrenM

Message 6 of 6
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