- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connection. However, it passes internet traffic just fine to it's wired and wireless clients. I've done a factory reset, gave it a static IP/DNS address, everything I can think of and it stll tells me that I have no internet connection to the AP. I've shut off the USB side as well, same problem. Fast Lane is not enabled. The log on my router isnt showing any errors and I've rebooted the entire network stack a couple of times in the proper sequence. I've tried going back to an older version of the firmware - same problem. Everything I do, same problem. Sometmes AP don't get their own IP address, and that's fine - but this looks like a DNS problem to me. But then why is flagging it as an error and why would it start now when it's been working like a champ for over the past year and 1/2. I wouldnt care if it doesnt have it's own IP address, but I'm having a problem getting a wifi signal sync'd up via WPS to a tivo adapter - it's not connecing to the internet. It was working until this Saturday when I switched out the TiVO. I can't fix that problem until I know what to do about this. Any suggestions - what am I missing? Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
The two problems (Internet connection error and WPS) are probably unrelated. Let's consider each one.
Internet connection error
There are two tests I can think of that the EX7000 would use to check for Internet connectivity. One is to ping the default gateway. I'm inclined to think it doesn't do this. Two is to ping a specific domain. If I were Netgear, I would ping a server at netgear.com. It would be a great way to collect usage statistics.
There is a chance that Netgear's server is down or at least unreachable from your part of the Internet. That would explain the error, which should be cosmetic. It would be terrible for the extender to stop working without Internet access, and I'm pretty sure Netgear wouldn't design that way.
WPS trouble
I'm not sure what's going on with WPS. Have you tried to connect the Tivo adapter by entering the Wi-Fi password into it? Or is that not an option with the adapter? If you are using the same SSID on the router and the EX7000, you can use WPS to connect the adapter to the main router, then bring it back to the where the EX7000 is located.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Just FYI - Tivo adapter was fine - bad patch cable to the TiVo... looking at the back of the box after testing the adapter - no lights. Still doesnt solve this problem.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I have been trying to fix the same no internet connection issue and followed all the same steps as you. My main wireless router is a Netgear R8000 that the EX7000 connects too and had a firmware update a few weeks ago and I think this is the cause of the issue. DrCharlesForbin I would be very interested to understand what you have your EX7000 plugged into and might the cause be the same?
R8000 Firmware V1.0.3.36_1.1.25
EX7000 Firmware V1.0.0.50_1.0.102
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Hi,
I have also recently bought the same model EX7000 and am getting the same internet no connection error even though my devices are able to connect to the internet via the EX7000 without issues.
I have managed to contact Netgear Support for help and they will be assisting me via phone to check out, though i don't really think there could be a solution immediately.
I had also mentioned about this communication to them and they should be aware of it since it is discussed in their Netgear community channel. Hopefully they will take serious action to resolve the problem soon.
Cheers.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Darkangel - Yes its exactly the same issue I am having everything does work but just getting the image when you log in no internet. I did have a go at deleting the DHCP cope on my R8000 router and reboot and apply and had to force feed the MAC address to get it to work. Agree it’s a network address resolution issue, if I can get the family off the network for long enough I am going to do a full reset of the R8000 and the Virgin Media router. I know I do not have any cable issues or other hardware related issues.
Report back when I have done the above.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
DrCharlesForbin - I am configured in Access Point mode. I am also going to remove the Netgear Powerline network between the R8000 and EX7000 to ensure no issue exists.
Again will report back.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I have tested everything I can I have done the following:
- Factory reset my Virgin Media hub running in modem mode
- Factory reset my R8000 wireless router that plugs into the Virgin Media hub
- Factory reset my EX7000 that is extended through a powerline setup to the top floor as an access point
Still the EX7000 reports it cannot see the internet but you can connect and use it - you do get drops that I have not had the issue before so something low level is wrong.
I brought the EX7000 down to the ground floor and connected it directly to the R8000 without the powerline and different cables still the EX7000 has the same no connect to the internet message.
When I setup the R8000 DHCP scope if fails to pull the EX7000 device name through but you can see the MAC address etc so issues with name resolution somewhere.
I cannot test anything else and now spent a few hours on this and ran out of ideas - NETGEAR THIS IS A BUG YOU NEED TO BE FIXING - PLEASE 🙂
Anyone got any other ideas?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I have connected to the EX7000 access point and can ping netgear.com and resolves 54.218.118.186 or netgear.co.uk 54.200.99.0 - so nothing blocking traffic on my network agree it looks cosmetic but issues with my R8000 seing the device name for the EX7000 device.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I am sure the firmware for the EX7000 has not been updated in ages and the issue for me has surfaced through an update to the R8000. As you rightly point out the access point is very basic but my R8000 cannot pick up the name of the extender so working at a very low level IP / MAC address level.
I am going to try later or early tomorrow morning to put the firmware back on the R8000 and see if this makes a difference currently on 1.0.3.36 - fixed security issues?
Will report back with the results.
Agree 90 days of support of any form of support is a joke. I think the kit is great so its just frustrating and no one from Netgear have picked up this thread yet!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Honestly, after seeing so many different replies on this forum, I strongly believe it is some bug on netgear end. My main router is a Asus RT-AC87U. I have been using it for more than a year and it has not given me any major issue. In fact, this netgear problem is not major problem either just that it is simply too annoying to see the error, sometimes wondering is it a genuine error.
Netgear, if you open a forum for your supporters to discuss, we hope you also take serious ownership of the reported problems and help your customers. I am sure your support must have been trained to serve your customers well to resolve the reported issues.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
DrCharlesForbin, I have no MAC address filtering and still have the issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
As per my last post I have done further testing:
- I installed V1.0.3.26_1.18 on my Netgear R8000 this is two version behind the current version is V1.0.3.36_1.1.25
- I installed V1.0.0.38_1.0.91 on my Netgear EX7000 this is also two versions behind the current version is V1.0.0.50_1.0.102
Once the firmware versions were applied I factory reset the EX7000 first then R8000 to ensure the setting were all applied to the new firmware. Full power down and reboot and test that everything works and it did.
Still had the message "Your access point has no Internet access. Check to make sure that your router has an internet connection"
Disappointing but someone in a previous post might be right the service might be wanting to check with a service at Netgear that a connection exists, not recording all my network traffic! My son also complained yesterday his Xbox One S would not connect to the 5Ghz EX7000 yesterday and when I went into the advanced settings a 500ms response and could not detect the NAT config. Repointing the Xbox to the R8000 fixed the issue straight away.
We now need Netgear to fix this issue!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Netgear doesn't HAVE to fix anything. I have a slightly different viewpoint on this, perhaps based on years of consumer tech experience. They have your money and a ridiculous 90 day support warranty. You agreed to it when you bought the product.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I had a reply from Netgear after they had some confusion with my previous arranged schedule.
Don't think they are making sense...
I already told them that i am connecting my EX7000 extender to my Asus main router via LAN cable as an access point. Thereafter, i configured the EX7000's wifi to extend out my range. According to their manual, if we want to connect it as an Access Point, we should use a LAN cable to connect between the main router and the Extender right? Why are they now saying i should not connect via LAN? are they asking me to set up my EX7000 as a Extender instead of AP? Come on... Netgear...
I had checked the previous response to the email Rhys sent out and the schedule you sent was 28 May 2017 which is way longer than we anticipated. We checked with you if that was the correct schedule and you confirmed it was so we cannot call you at an earlier time than that.
I believe it was where the confusion happened, we could have this scheduled at another time which you preferred.
Also, I would like to get your confirmation that you stated that the extender was wired to the Asus router.
This extender will only work as a wireless access point to be connected to the main router's Wi-Fi not through LAN. Its extender function will need to be configured the same way as the access point function.
Regards,
Alex
Expert ID 8313
NETGEAR L2 Support Expert
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
Agree makes no sense! As you rightly state the extender is created by wireless and access point by physical LAN and wired to the router, Netgear need to go and study their own manuals and kit!
Darkangel I need you to pursue this as far as possible and see if we can get a fix, point them at our posts there are more of us with the same problem.
Good luck and thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
That's why I just ordered a Linksys 2600 on sale for $170. There was a CVU vulnerability back in 2016 on their routers (your 7000 for one) that was supposedly fixed in firmware. It was last updated Feb of 2017 so I think that they may be finding more issues. I also found an older issue with the R7000's where there was a problem with the cable company trying to use routers as access points - and it may be concidental on my part that I've seen this problem start to happen just as my cable company is rolling out a new VPN wifi client. I dont know. If they can deliver a fix in the week and 1/2 it will take to get it - I'll send it back.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: EX7000 no internet connection
I'm having the same issue. Setup the EX7000 as an access point, everything looked to be working properly but no internet connection. Did a factory reset and set it up as an extender through the Web GUI and still same issue. The only way I could get it working is with the WPS setup 😐
Not very happy, i expected more from a $200 (CDN) device.
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more