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I've purchased the EX7000 recently to increase the WiFi coverage of my R7000 in my house. With a number of devices, notably my Nokia 8 phone, I don't properly connect to the WiFi network because the device doesn't receive an IP address. This a reoccurring issue.
Yesterday in the kitchen my WiFi connection on my phone constantly dropped and I could not connect to my Sonos. As the EX7000 was the nearest device, I decided to turn it off. My R7000 still has enough strength to reach the kitchen, so I could connect to the WiFi network and this time there were no issues at all. Somehow the EX7000 is not able to give IP addresses to devices, is there a way to fix it?
I have an ISP provided router/modem, which I've let the ISP set in bridge mode, with behind my R7000 running is my main router, responsible for everything including DCHP.. The R7000 is running on firmware version V1.0.9.88_10.2.88.
The EX7000 is running on firware version V1.0.1.94_1.0.172.
Just disconnected from WiFi on my laptop and connected it with a cable to the extender, and I got an IP address and an internet connection. Pulled out the cable and connected again to the WiFi network, got an IP address but not internet connection.
Thanks for the tips! I've updated my R7000 to the latest firmware, did a factory reset and reinstalled the router again. After this, I did a factory reset on the EX7000 (just to be sure) and reinstalled it too. I sat down next to the EX7000 and plugged in a cable to see whether I could get an IP address and an internet connection, which was the case. Then I check the WiFi (pulled out the cable first) and with a WiFi connection I also got an IP address and internet connection. So it seems to be working, I'll will test it a number of times the next couple of days to be sure.
Unfortunately, I still had some issues during the day, mostly on my smartphone, so I decided to do some additional tests again. Sitting next to the EX7000, my laptop refused to connect to the Wi-Fi send out by the EX7000, instead using the Wi-Fi of the R7000.
So, I decided to disable Smart Connect on both devices, and that seemed to solve the issue. Is Smart Connect recommended when using an extender and could it be related to devices not receiving an IP?
Yesterday I had Smart Connect enabled again, which resulted in issues again, as I played a shooter online and was seriously hampered by lag. Disabled Smart Connect again, and everything went smooth again. So the firmware upgrade and disabling Smart Connect seems to be the solution for me.
