× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: EX7000 wired devices disconnect

EX7000 wired devices disconnect

Weirdest thing, my wired smart TV gets disconnected all the time, but all the wireless connected devices are fine.

I connect a laptop wired to test and the same thing happens, so not the TV that is the problem.

It is driving me crazy, I can't watch stuff like Netfliz and stream my own media without interruption. I bought the extender cause the wireless on the TV sucks and wont allow streaming properly.

I tried everything from reservations, static IPs, re installing the extender, set channels on my router etc.

Any ideas?

 

  • Hardware Version: EX7000
  • Firmware Version: V1.0.1.78_1.0.140
  • Channel: Auto (1)
  • Wireless mode: Up to 600 Mbps
  • Wireless AP: On
  • Broadcast Name: On
  • Wi-Fi Protected Setup:  Configured
  • FASTLANE enabled
Model: EX7000|AC1900 WiFi Range Extender
Message 1 of 10

Accepted Solutions

Re: EX7000 wired devices disconnect

Downgraded 1 version just now.
Will let you know!

View solution in original post

Model: EX7000|AC1900 WiFi Range Extender
Message 6 of 10

All Replies
DexterJB
NETGEAR Moderator

Re: EX7000 wired devices disconnect

Hi @baR2D2thefirst,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team
 

Message 2 of 10

Re: EX7000 wired devices disconnect

Sorry, not sure what to do with a PM that asks for my phone number.

 

After doing more tests I see that all connected devices get disconnected, both wifi and wired.

It started after the last firmware update! Can i revert back to earlier version?

This expensive extender is worthless to me at the moment...

Model: EX7000|AC1900 WiFi Range Extender
Message 3 of 10
czrtst
Aspirant

Re: EX7000 wired devices disconnect

I had exactly the same same problem since the last last firmware update.

Had to restart the extender every few days.... no connection possible, wired or via wifi.

 

useless for now.

reset the RE doesnt help.!

 

Model: EX7000|AC1900 WiFi Range Extender
Message 4 of 10
StephenB
Guru

Re: EX7000 wired devices disconnect


@czrtst wrote:

I had exactly the same same problem since the last last firmware update.

Had to restart the extender every few days.... no connection possible, wired or via wifi.

 


Did you downgrade back to 1.0.0.66?

Message 5 of 10

Re: EX7000 wired devices disconnect

Downgraded 1 version just now.
Will let you know!
Model: EX7000|AC1900 WiFi Range Extender
Message 6 of 10

Re: EX7000 wired devices disconnect

Gee! Good thing we can downgrade, connections seem stable again, will test some more...

 

HTH can Netgear give out faulty firmware?

Robot Mad

Model: EX7000|AC1900 WiFi Range Extender
Message 7 of 10

Re: EX7000 wired devices disconnect

Downgrading firmware is the solution.

Message 8 of 10

Re: EX7000 wired devices disconnect

yes, downgrading is the solution.

Message 9 of 10
168bill
Luminary

Re: EX7000 wired devices disconnect

Had exactly the same problems and also resolved them by reverting to the previous firmware version.

 

There have been a number of threads on this issue, most of which have been marked as solved and closed to further posts, but when you look at the 'solution', it is always reverting to previous firmware version. This is NOT a solution, merely a temporary workaround.

 

Isn't it about time Netgear acknowledge that there is clearly  a problem and actually do something about providing a real solution?

But I guess marking all the threads as solved improves their stats..........

 

Bill.

 

Model: EX7000|AC1900 WiFi Range Extender
Message 10 of 10
Top Contributors
Discussion stats
  • 9 replies
  • 3598 views
  • 1 kudo
  • 5 in conversation
Announcements

Orbi WiFi 7