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Re: EX7000

Abdullellah
Aspirant

EX7000

All lights flashing!!! (Red, green and white)
And it’s not working.I do reset but the same
Model: EX7000-1AZNAS|Nighthawk AC1900 WiFi Access Point
Message 1 of 15
plemans
Guru

Re: EX7000

Thats usually not a good sign.

Be specific. You said they're all flashing. which ones are flashing which color.

When you tried reset, did you push and hold reset for 7-15 seconds? Potentially up to 30 seconds?

Potentially you could try a tftp recovery procedure but it sounds like a hardware failure. 

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

How long have you had it? Is it still within warranty?

Message 2 of 15
Abdullellah
Aspirant

Re: EX7000

Actually the modem not working and i try to push and hold reset for 7-15 sec and 30 sec
I bought before 2 years and more and the warranty was finish
Message 3 of 15
plemans
Guru

Re: EX7000


@Abdullellah wrote:
Actually the modem not working and i try to push and hold reset for 7-15 sec and 30 sec
I bought before 2 years and more and the warranty was finish

The modem isn't working? 

What modem? You listed the ex7000 which is a range extender.

what router are you using?

maybe some better details of what devices you're using and exactly whats going on, can help. 

Message 4 of 15
Abdullellah
Aspirant

Re: EX7000

This my model
Wifi mesh range extender ex7000
Message 5 of 15
plemans
Guru

Re: EX7000

I need you to help me so i can help you. Short abbreviated answers don't all. Its like telling a mechanic "my car doesn't run"  and thats it. 

What are all the lights doing. Be specific to each light. color/blinking/etc.

What happened when you did try to reboot?

Did anything happen to it? power surge, storms, etc. 

Are you able to access it via the gui?

have you tried recoving it via tftp? 

And why did you say it was the modem?

The more details you give, the more we can help. I can't help off minimal info. 

 

https://www.netgear.com/support/product/EX7000.aspx

 

Message 6 of 15
Abdullellah
Aspirant

Re: EX7000

What happened when you did try to reboot?
(The same problem flashing)
Did anything happen to it? power surge, storms, etc.
(No thing)
Are you able to access it via the gui?
(I can’t see the network in the list of wifi)
have you tried recoving it via tftp?
(I can’t connect to the network because i can’t see it)
And why did you say it was the modem?
(I don’t know 🤦🏻‍♂️)
I try to do reset but no thing happend only the color back to work and flashing
I’m sorry,my english bad 😉
Message 7 of 15
plemans
Guru

Re: EX7000

The ex7000 has an ethernet port. Try hardwiring into it for accessing the gui and trying tftp. 

Message 8 of 15
Abdullellah
Aspirant

Re: EX7000

I try it but I can’t see the network
Message 9 of 15
plemans
Guru

Re: EX7000

are you able to ping the extender? 

Did you try tftp with the ethernet route? If you're using a laptop, disable the wireless on it so it doesn't remain connected to your working network. 

Message 10 of 15
Abdullellah
Aspirant

Re: EX7000

Yes I disabled the wireless and still no thing
Message 11 of 15
plemans
Guru

Re: EX7000

You might have a hardware failure. 

If all the lights are flashing, you can't reset it, you can't ping it, then it might be toast. 

Message 12 of 15
Abdullellah
Aspirant

Re: EX7000

I think that,,thank you so much for help
Message 13 of 15
rob1966ert
Aspirant

Re: EX7000

I have a netgear ex7000 and I can't remember the password to sign into the wifi on cmputer or phone,, how do you reset

 

Message 14 of 15
plemans
Guru

Re: EX7000

ex7000 has an ethernet port on it. you can connect via that route and then log into the device and see what the ssid/password is.

Or you can push and hold reset while powered on for 7-15 seconds. the lights should change. this'll get you back to factory

Message 15 of 15
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