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Forum Discussion

CTagg's avatar
CTagg
Aspirant
Nov 27, 2020

EX7500 5Ghz connection issues with Virgin Hub3.0

I have a EX7500 that has 5Ghz connection issues with my broadband Virginmedia Hub3.0. The EX7500 is continually problematic and is not a stable product. It is very difficult to set up as the initiatio...
plemans's avatar
plemans
Guru - Experienced User
Nov 28, 2020

Which firmware is on the EX7500?

Did you set it up connected to the virgin hub using WPS?

 

  • CTagg's avatar
    CTagg
    Aspirant
    Nov 28, 2020
    The most updated version of the firmware is loaded on the EX7500 and yes set up as WPS.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 28, 2020
      CTagg wrote:
      The most updated version of the firmware is loaded on the EX7500 and yes set up as WPS.

      Which version? The most "updated" sometimes isn't, is a bad version, or it changes and if others have this issue, the actual number helps. 

      don't install it using wps. Virgin hub router implemenation of wps sucks. It creates all kinds of issues. 

      Factory reset the EX7500 and then install it using the installation assistant and not wps. 

       

      • CTagg's avatar
        CTagg
        Aspirant
        Nov 28, 2020
        Ok thanks. Just tried installation again from scratch straight after factory reset using installation assistant (which isn’t great either) and the same issue exists. No connection on 5Ghz.