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Re: EX7500 Range extender drops connections
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EX7500 Range extender drops connections
I have the EX7500 range extender and the X10 router. The range extender is consistently dropping connections and needs to be re connected to the router to fix. I have tried changing channels and this doesn't fix. Sometimes when I access the extender, it shows that both bands are working properly, but nothing gets any bandwidth.
I recently unplugged the extender and other than the bandwidth in the upstairs of the house being slower, I at least dont have everyone in my family complaining about the loss of connection.
NetGear, I have been a user of your products for many years and have no problem spending what I need to in order to get the performance that I want. However, If this can't be resolved, I am going to have to look for a different solution.
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Re: EX7500 Range extender drops connections
Hi @DaddyMac2,
Welcome to the community!
1. What is the firmware version of the extender?
2. When the connection drops, are the extender networks (2.4GHz and 5GHz) still visible?
3. Have you tried resetting the extender?
Regards,
Dexter
Community Team
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Re: EX7500 Range extender drops connections
Firmware up to date,
yes, they are still visible but cannot always be connected to.
i have restarted numerous times.
trying as a mesh with single sign on
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Re: EX7500 Range extender drops connections
What is the solution here?
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
Hi Netgear,
I have the same problem, my range extender is dropping connections very often with my netgear nighthawk R7000. As many of you I use netgear for many years now, but it is becoming anoying to everytime unplug and plug in device. I already moved the range extender to different locations in my house 1st floor, 2nd floor, outside in the garden but still dropping connections and even not able to connect to device as well even network is available. Please provide a solution.
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Re: EX7500 Range extender drops connections
Hi Netgear
im experiencing the same problem as those above. Latest firmware, many resets, only solution is to turn it off and move closer to the router to get my work done!
is there a solution or do we own lemons?
ill be taking this piece of trash back if Netgear can’t resolve the issue.
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
Having the same issue and more so after the most recent firmware upgrade. Is there a fix? Netgear, you are ruining your brand here. Please come up with a resolution. I have a R7000 and two ex7500 and I am about to get rid of them all.
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Re: EX7500 Range extender drops connections
This is starting to sound like a broken record. Most of my network gear is from Netgear, but this extender it is FAILING to provide the functionality we PAID for.
When it is connected to the router, works. Unfortunately it keeps dropping the connection and ONLY a restart fixes the problem.
Netgear, please provide a fix to your paying customers!
P.S. Yes it has the latest firmware.
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Re: EX7500 Range extender drops connections
What is the Mfr and model# of the main host router the NG extender is connected too?
What channels are you using on the main host router?
What is the size of your home? Sq Ft?
What is the distance between the router and extender(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
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Re: EX7500 Range extender drops connections
Yeah, same issues as above, but some extra. I have two Roku TV's in 2 bedrooms, and another in my living room. When one bedroom tv is connected to the 5g network, the other is blocked from it forcing it to the 2.4 g network.
house is 2400 square feet, router is in the middle of the house in the back, 10 feet in the air. Extender is about 35 feet away, in an outlet that is about 7 feet up. There are two walls between the extender and the router. It constantly drops connections and freezes all the tv's.
Did a factory reset on both the router and extender, forgot all the old connections, created new ones. same issue. If the answer is buy more, then someone else will be getting my money.
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Re: EX7500 Range extender drops connections
Myself included, 15 people have confirmed within this thread to be having the same issue. This problem has persisted for a while now but there is still no solutions provided or expected fix date communicated. Will the next firmware finally address this issue?
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Re: EX7500 Range extender drops connections
I ended up doing something I did not want to do. I disabled the one name feature. This has made it so I have a strong wifi signal in the parts of the house where signal dropped prior to getting the Mesh Extender. The problem is now I have two networks, and my google assistant/home devices cannot control items on the EXT network.
awe.
some.
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Re: EX7500 Range extender drops connections
Unfortunately, it has become clear that Netgear has completely failled with this product and abandoned its customers. I have disconnected mine and put it in a drawer. The only reason that I haven't thrown it out is because it wasn't cheap.
After being a Netgear customer for many years, I will be looking elsewhere when it is time to upgrade again.
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Re: EX7500 Range extender drops connections
Can anyone recommend another mesh-extender (not Google, too pricey).
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
I have the exact same issue, internet connection keeps dropping every few hours, worse on the 5GHz, less so (but still dropping internet connection) on 2.4GHz. Wi-fi connection is still there, just not internet. Looks like this is a failed product. Netgear should recall this product and refund or replace with something that works!
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Re: EX7500 Range extender drops connections
I also have a R7000 router. Eversince i unplugged EX7500 extender my internet connection got better. Before, all my nest outdoor cameras were getting offline from time to time. now that the extender is unplugged, the cameras are always connected. i have till 8/5/19 to return the extender to amazon.
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Re: EX7500 Range extender drops connections
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Re: EX7500 Range extender drops connections
I gave up on it and paid to have two CAT6A cables run to my living room and master bedroom. Problem solved!
Netgear, you have shown us that you are no longer a caring company for your paying customers.
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Re: EX7500 Range extender drops connections
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