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Orbi WiFi 7 RBE973
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Re: EX7700 - Locked Out Of Device

hdw1985
Tutor

EX7700 - Locked Out Of Device

Hello,

I have the EX7700, but haven't used it for a while.

I created a wifi name ELASKY123, which I want to get rid of - I forgot the password

I have tried the factory reset, but the connection still appears when I restart it.

What I'm looking for is a way to completely remove the "connection" and start again completely, if this makes sense?

Is this possible?

Thanks in advance

HDW

 

Message 1 of 12

Accepted Solutions
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Hello,

Thanks for all the replies and apologies for the delay in responding.

 

I attach a screenshot of my phone.

 

A video of what I'm trying to do can be viewed at https://www.dropbox.com/scl/fi/1w2ii3huau69h4r3ea7b7/IMG_8119.MOV?rlkey=d9om96xr1a6qbxdbb05xyhp1a&dl...

 

Basically I feel locked out of my extender.

 

I setup "SKYELA123" and cant get into it.

 

I would rather the extender extended the "SKYA98F7" if this is possible.

 

Any advice would be greatly appreciated.

 

Thank you.

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Message 10 of 12

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FURRYe38
Guru

Re: EX7700 - Locked Out Of Device

Pressing the reset button for 15 seconds on the EX unit, then release, should factory reset the extender back to factory defaults for new set up.

Message 2 of 12
plemans
Guru

Re: EX7700 - Locked Out Of Device

Did you hold the reset button long enough?

Did you change the name in the router? If the extender was connected to a router in mesh mode, you'd have to change the ssid on the router  as well. 

Message 3 of 12
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Hello, many thanks for the prompt reply.

 

I pressed the button, until the lights went on and off.

 

I haven't changed the name in the router, how would I do this please?

 

Thanks again.

Message 4 of 12
plemans
Guru

Re: EX7700 - Locked Out Of Device

That one you'd have to look up the manual for your router and log in and change it through the router. The extender isn't going to change the routers name. 

Message 5 of 12
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Thanks again for the reply.

I have a Sky router. Will I be able to change the name through the router, even though I don't have the extender password?

Message 6 of 12
plemans
Guru

Re: EX7700 - Locked Out Of Device

the router is independent of the extender. You can do whatever you want with it but after you do, then you'd need to reinstall the extender as it'll be connecting to the old ssid. 

Message 7 of 12
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Ok thanks again.

Could I upload a video of what I'm trying to do? I'm concerned I'm not explaining it well.

Message 8 of 12
plemans
Guru

Re: EX7700 - Locked Out Of Device

video or screensnips can help

Message 9 of 12
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Hello,

Thanks for all the replies and apologies for the delay in responding.

 

I attach a screenshot of my phone.

 

A video of what I'm trying to do can be viewed at https://www.dropbox.com/scl/fi/1w2ii3huau69h4r3ea7b7/IMG_8119.MOV?rlkey=d9om96xr1a6qbxdbb05xyhp1a&dl...

 

Basically I feel locked out of my extender.

 

I setup "SKYELA123" and cant get into it.

 

I would rather the extender extended the "SKYA98F7" if this is possible.

 

Any advice would be greatly appreciated.

 

Thank you.

Message 10 of 12
plemans
Guru

Re: EX7700 - Locked Out Of Device

did you try factory resetting the extender and then during the install process connect to the other ssid?

Message 11 of 12
hdw1985
Tutor

Re: EX7700 - Locked Out Of Device

Hello,

 

Thanks for the reply. Since reading your message I have followed an online "reset" video - SKYELA123 is now gone!

My apologies for asking advice on such a seemingly simple issue.

Thank you all.

Message 12 of 12
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