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Forum Discussion
EX8000/ AC3000 -power light flashing red
All has been fine, but this morning all lights at the front stuck flashing white, and the power light at the back flashes red. I tried disconnection power for a bit, but on plugging back in, power li...
I recently had the flashing red power switch/flashing white panel on my 2 month old EX8000/AC3000 Extender. I called GearHead Support for Home. I decided to pay the $90.00 for six months of support. Dealing with GearHead was very time consuming and required multiple calls. As it turns out my Extender was defective, after 2 months of use, and needed to be replaced. Took a lot of time on the phone with a representative to figure that out. By the time a supervisor contacted me I had figured out the problem by researching on the internet (i.e., this Community was very helpful). To add insult to injury, I needed to pay $29.90 to get a replacement Extender shipped to me. That's just wrong. NetGear should absorb the cost of replacing its defective product. A dissatisfied customer. So no questions for the Community, but a heads up.
I had the same experience- it is shocking. I argued with netgear support and fortunately someone on the forum highlighted that they contacted amazon instead. I did the same, and amazon swapped out the fault unit with no fuss at all. Netgear is the only company I have ever experienced that offer 12 month waranty but try to charge you support to be able to take advantage of it. I can't really see how it can be legal, let alone customer focussed. Others be warned. Its a good product, but I've warned other off buying and I will think carefully before buying netgear again.
tehankins wrote:
I called GearHead Support for Home. I decided to pay the $90.00 for six months of support.
You do get 90 days of phone suppport when you purchase, so you didn't need to pay for GearHead if you purchased ~60 days ago.
Navigating the support pages is (in my opinion) much harder than it should be, it definitely needs to be improved.
tehankins wrote:
To add insult to injury, I needed to pay $29.90 to get a replacement Extender shipped to me. That's just wrong. NetGear should absorb the cost of replacing its defective product.
I agree that you shouldn't need to pay the shipping.
Though the truth is that the warranty costs are always bundled into the product price. No manufacturer just "absorbs the cost". One way or another the customer always pays for support.
