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Forum Discussion
EX8000/ AC3000 -power light flashing red
All has been fine, but this morning all lights at the front stuck flashing white, and the power light at the back flashes red. I tried disconnection power for a bit, but on plugging back in, power li...
I recently had the flashing red power switch/flashing white panel on my 2 month old EX8000/AC3000 Extender. I called GearHead Support for Home. I decided to pay the $90.00 for six months of support. Dealing with GearHead was very time consuming and required multiple calls. As it turns out my Extender was defective, after 2 months of use, and needed to be replaced. Took a lot of time on the phone with a representative to figure that out. By the time a supervisor contacted me I had figured out the problem by researching on the internet (i.e., this Community was very helpful). To add insult to injury, I needed to pay $29.90 to get a replacement Extender shipped to me. That's just wrong. NetGear should absorb the cost of replacing its defective product. A dissatisfied customer. So no questions for the Community, but a heads up.
I had the same experience- it is shocking. I argued with netgear support and fortunately someone on the forum highlighted that they contacted amazon instead. I did the same, and amazon swapped out the fault unit with no fuss at all. Netgear is the only company I have ever experienced that offer 12 month waranty but try to charge you support to be able to take advantage of it. I can't really see how it can be legal, let alone customer focussed. Others be warned. Its a good product, but I've warned other off buying and I will think carefully before buying netgear again.