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Forum Discussion
Ex6100 connected/no internet
Hi, There is a similar question in this forum, however the proposed answer is not commented on. Separately, I have an ex6100v2 that of recent times struggled to connect to my mesh home network. I ...
Lethal57 wrote:
It connects to the initial mercusys satelite by ethernet cable, and is the only device connected to the NBN (white device), modem.
That is the first mention of NBN in this conversation. It takes us off in a completely different direction.
NBN is not an Internet technology but the system that Ausltralia uses to get broadband out to people over a whole raft if #Internet service providers. It uses various technologies, including DSL and fibre optic cables to the home.
Talk of a "NBN (white device), modem" doesn't narrow things down.
If the NBN device really is just modem, with no router cinp0ents, then the thing that plugs into it, would be a router. But you tell us that the initial mercusys is not a router.
Sadly, without a model number, we can't check what this actually does. My scan of the mercusys website tells me that it provides the usual Mesh technology, a router that feeds a set of satellites.
The mesh system has no 'router' per se.
That is hard to understand. Every Mesh system I have seen has a router at its front end.
Then you throw this into the mix.
The Optus Sagemcom is simply a router with the wi-fi turned off.
Again, Optus Sagemcom is a brand name, not a model number. So we don't know what it cab do and how it fits into your network.
Where does it sit in the network?
The usual layout would be:
modem >> router >> satellites (or extenders)
The bottom line is that you have yet to tell us anything useful about the chain of devices on your network, from the NBN plug in the wall (the white device) through the mercusys and the Optus to the Ex6100 which is the only device with a model number.
HI, micghaelkenward,
Apols if my explanation of the set-up confused.
Yes the NBN is the roll out of internet to the populace.
There are four main connection types used, but these are largely irrelevant here.
No matter what technology (short of wireless), every nbn connection in Australia has the white box/modem
I have the NBN MODEM, which is a white box, and it connects to the Optus Sagencom modem/router, by an ethernet cable.
The wifi is turned off the optus device...as, by another ethernet cable from optus device connects to the first of the mercusys mesh satelites.
Perhaps my understanding of what a router does encouraged me to say the mercusys isnt one. As it simply connects to each subsequent satelite box, after being 'fed' by the ethernet cable from the optus router.
The ex6100 ties into the mesh wifi, and I use a different ssid for it.
As far as 'I am yet to tell us anything useful'. No offence taken; however I continue happy to provide ANY detail when asked.
I havent given model number, as (I thought) I had provided the 'layout'.
If you want model numbers (not sure how much this would help), let me know.
Hope this is clear now.
I tried again tonite, and must admit getting a little impatient (and know well this isnt the time).
This is what I saw tonite in order:
Lethal57 wrote:
If you want model numbers (not sure how much this would help), let me know.
Without model numbers we have no idea what these devices are on your network.
You admit that you don't know how the mercusys works. Nor do we, because you haven't told us enough to go pout and fill this gap in our knowledge.
Likewise the Optus Sagemcom modem/router.
If your layout goes:
white box >> Optus Sagemcom >> mercusys
That makes three unknown devices. Any one of them could be a router. (Turning off the wifi, does not turn off the router bit.)
The worst possible scenario is that you have three routers in a row. That is a recipe for chaos.
Two in a row is bad enough and could get in the way of your EX6100.
Hi Michaelkenward,
Thanks for clarifying.
You have the order of devices correct (white box >> Optus Sagemcom >> mercusys).
The mercusys only ever responds to the ethernet connection from the Sagemcom, and other mercusys satelites.
The best way to provide the detail you now mention, is I figured photos of the identity stickers (or what eva they are called. And here they are:
(looking forward to your further advises)...
L=-
As I suspected, those model numbers make all the different. We can now see what may be going on.
The picture is even more complicated than I first thought.
The white box does seem to be a simple modem for NBN's eccentric implementation of DSL. However, the Sagemcom 5366 TN is also a modem/router. That's why it has a DSL socket.
I can't see where the connections are to the Sagemcom. I assume that there is a connection from the white box to a WAN/Internet input and that there is a wired connection from a LAN port on the Sagemcom to the Mercusys.
The Mercusys Halo S12 describes all of its boxes in the manual as routers. In reality, in Mesh talk one acts as a router and the others are "satellites"
The bottom line is that you are adding router to router, Sagemcom followed by Mercusys.
When you try to add the EX6100, it may be getting confused as which which router is in charge of its Internet connection. If it latches on to the Mercusys, if the Sagemcom handles the Internet connection, the EX6100 get lost. It may be connected to the Mercusys, but not to the Internet. Anything that tries to connect to the wifi from the EX6100 sees gets those "connected - no internet" messages.
You seem to have three different sources of wifi there, more if you count the Mercusys satellites. Do you need them all?
If you want to continue with the Sagemcom followed by Mercusys, the simplest option would be to work out how to use the Mercusys in access point (AP) mode. You will have to ask Mercusys how to do that.