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Ex8000 Disconnection

HaleyL
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Ex8000 Disconnection

The extender disconnects my devices every single hour and the wifi shows "no IP address" or "self-assigned IP address". I can connect to the original router. Sometimes it disconnects my laptop but my phone works fine, sometimes all devices lost connections. And if I'm lucky, it will connect back after several minutes, if not, then I have to restart the extender.  I have the most updated drive; I tried to reset it million times; I tried changing the channel. Please help me to escape from this annoying disconnection. Thank you!

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender
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Christian_R
NETGEAR Employee Retired

Re: Ex8000 Disconnection

Hello HaleyL - Please send me a message with your contact info as I'd like for our Support Team to work with you,


~Christian 

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