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Ex8000 drops randomly. Connected to c7500.
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Ex8000 drops randomly. Connected to c7500.
My ex8000 is connected via direct Ethernet cable to a c7500 Comcast cable modem.
Have about 30-40 Wi-Fi devices and a 600MB download internet service.
Every once in a while the extender will just stop transferring internet traffic and all the Wi-Fi devices connected will no longer work. And obviously because all the devices are still connected over Wi-Fi to the ex8000, they don’t switch over to the c7500 Wi-Fi which still works.
This happened several times with the previous ex8000 I had. This now starts to happen with the Replacement ex8000.
It usually starts happening couple months. Almost like a defective hardware components t is degrading over time. I’m so sick of netgear issues like this. I’m willing to pay top
Dollar for something that will be 100% reliable. This runs my security equipment and is not acceptable.
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Re: Ex8000 drops randomly. Connected to c7500.
When it happens, are you able to log into the EX8000?
Do devices show "connected, no internet"?
What firmware version are you on?
Do all devices drop, just wireles? wired as well?
have you tried setting a static ip address in the c7500 for the extender?
Does it happen if its running in extender mode (not hardwired in)?
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Re: Ex8000 drops randomly. Connected to c7500.
When I get back next week, will have to try the other things suggested. Just frustrating that this happens when I’m out of town. It’s happen led to this router. To the ex8000 I had before. And to the r7000 that was configured as an access point before as well.
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Re: Ex8000 drops randomly. Connected to c7500.
So it happened to a prior EX8000 and to a R7000 (in ap mode) before?
Does seem to indicate a issue with the c7500.
I'd start with the static ip address for it.
Or if its happening monthly, get a cheap smart switch and just schedule a weekly (ish) reboot on the c7500. Make its not reassigning IP addresses when they expire.
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Re: Ex8000 drops randomly. Connected to c7500.
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Re: Ex8000 drops randomly. Connected to c7500.
Personally, wish these had better logs to determine what happened around the time of the internet drop.
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Re: Ex8000 drops randomly. Connected to c7500.
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Re: Ex8000 drops randomly. Connected to c7500.
It could be the ISP lease time expiring and your devices not aquiring a new lease.
That scheduled reboot might be beneficial. Sadly its not built into the device.
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