NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Extender 5 Ghz stopped working
My EX6200 Extender has stopped receiving the 5 Ghz signal. It worked for a few months and suddenly stopped. I've done the basic steps, and also tried the suggestions of changing the channel and enabliing SSID and it does not work. Any other suggestions?
13 Replies
Also the extender is relatively new, five months of use, not new enough to get Netgear support, but still seems too new to stop working.
What router is it connected to?
What firmware is on the extender?
How do you know the 5ghz isn't working?
If you log into the extenders page, what is it showing for status?
Thanks for responding.
Extender is connected to router verizon DLink DSL-2750B 1.44
I do not know what firmware is on the extender. How do I determine that? I have seen suggestions to update but I thought not necessary after only five months.
I don't think the extender 5 GHz is working because the light no longer lights on the extender, even when it is one foot from the router. As I mentioned, it was working but we noticed this week it is no longer coming on.
What is the extender's page? I don't see anything like that on my netgear account? You mean verizon's router page?
There's a status page for your router. the manual walks you through logging into the device.
The status page will show firmware.
