NETGEAR told me last night my extender needed a firmware update. Pushed the ok and it never completed which caused it to become stuck. Called support and since I bought it last April they would need $200. To fix the issue. Confused since their download caused the issue. Why is the solution not posted online? I’m sure my dilemma is not the first!
You're correct. You're probably not the first. If you search the forum, there's a bunch of people that post problems when they upgrade. here's some stuff that would help us and then some stuff you can try.
What model is it?
What firmware was it on and what version were you going to?
What are the lights doing on the extender? (color, solid/blinking, specify for each light)
Things to try.
1. Always try a reboot.
2. If reboot doesn't work, try resetting the device. its always recommended to reset the device after a update. Hold the reset button for 7-10 seconds. You'll have to redo your setup afterward.
For future, always make sure when doing an update, to do it over a hardwired connection and to reset the device afterward. You'll have the most success that route.
