Trouble with initial connection; spoke to someone in tech support said I had 40-45 wifi items connected to my system. I told him that was impossible and the reply was I can clean up your system and set you up with protection.......cost $99 to $249! Had no ideas to share with me as to why there might be 40 people connected to my wi-fi, just that they could "fix" it for me. What the heck is going on....I still dont have my extender established/connected has anyone else had this problem....any suggestions from anyone?
To the Comunity and 'Dexter', I have fixed my problem but it took quite a long while. In regard to tho I spoke to that quoted me all the $$$$, I spoke to someone that I reached through the support line the only information I have left from that is a kb.netgear.com - not sure who this is. Once I got it installed and up and running I didn't keep the other information. Thanks fo all for your responses and advice, hapy holidyas to all.....
... that quoted me all the $$$$, I spoke to someone that I reached through the support line
First of all, I am glad your issue is fixed.
On the support $$$$ concern, the point is that you need to initiate support through my.netgear.com. If you just google Netgear phone support, you will often end up finding "fake" numbers that won't take you to the real Netgear support.
Offering to clean your PC and set up some form of "protection" is a common ploy of scammers, and should always raise red alerts. If you are lucky they will only take your money. If you are unlucky, they will also steal your data and/or hijack your network devices.
