Extender EX7000 continues to lose connection

[rayarnold]

Hi, I use EX7000 with R7000. The extender's 5GHz network loses its connection after a few hours. Within the EX admin page,it displays "No connection"!! In order to get it to work again, I need to reset and setup again! This happens a every few days. Is the extender faulty / garbage? 

[plemans]

What firmware is on it? 

Are there any objects in the way? 

Have you tried moving it closer/further away?

What modem is the R7000 connected to?

What firmware is on the R7000? its been known to have issues with firmware. I'd recommend making sure the R7000 is on the .42 firmware, factory reset, and manually reinstall before I'd look at the EX7000 to hard. 

[rayarnold]

Thanks @plemans 

Will installing v1.0.9.42 on R7000 result in security issues? 

Current firmware: 

EX7000 - V1.0.1.84_1.0.148

R7000 - V1.0.9.88_10.2.88

Any idea how to update firmware on Modem? 

Current specs for modem: 

ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem/Retail
HW_REV: 2
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.62
SW_REV: 9.1.103M2AS.SIP.PC20.CT
MODEL: TM822R

[plemans]

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@rayarnold wrote:

Thanks @plemans 

Will installing v1.0.9.42 on R7000 result in security issues? ----Potentially. You'd have to read the release notes to see whats been fixed in each version. But is the R7000 been known to be buggy? yes. If you install the .42 version and it runs great, then you know it was a firmware issue. If it doesn't, then it wasn't the firmware and you could go back to the most recent.