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Re: Extender connection issues. Stuck in factory reset mode.

MisterJenks
Tutor

Extender connection issues. Stuck in factory reset mode.

My extender lost connection a few days ago. I switched the power off, but when I restarted it all of the LED lights on the front are flashing white. The power button light on the back of the extender is also flashing green.

 

I tried to do a factory reset on it to see if that would help, but it has still stayed the same. I can't even log on to my extender as it keeps showing that the extender is not switched on when I enter the ip address for it.

 

I have no idea what to do to fix this or if there is actually a problem with my extender? I'm not very good at looking through technical documents and trying to work the IT side out for myself. Does anyone have any ideas or suggestions as to what I could do to fix this?

 

Thanks in advance

 

David

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender
Message 1 of 6

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plemans
Guru

Re: Extender connection issues. Stuck in factory reset mode.

Glad to hear it!

If you mark the solution as solved, it might help the next person with that issue (and prevent others burning time on trying to fix) 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.

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Message 6 of 6

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plemans
Guru

Re: Extender connection issues. Stuck in factory reset mode.

Start by pushing and holding reset while the device is powed on. Hold for 7-15 seconds (I've done it for up to 30 seconds)

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 6
MisterJenks
Tutor

Re: Extender connection issues. Stuck in factory reset mode.

Thanks. I did this but nothing changed. The extender appears to be stuck in reset mode.

Message 3 of 6
plemans
Guru

Re: Extender connection issues. Stuck in factory reset mode.

You can try recoving it with tftp or nmrpflash.  

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 6
MisterJenks
Tutor

Re: Extender connection issues. Stuck in factory reset mode.

Thanks for your help. Really appreciate it.

The extender is now working
Message 5 of 6
plemans
Guru

Re: Extender connection issues. Stuck in factory reset mode.

Glad to hear it!

If you mark the solution as solved, it might help the next person with that issue (and prevent others burning time on trying to fix) 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 6
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