Extremely slow - Download Doanload speed 1 mbps for a 100 mbps wifi

[vike777]

Download speed shows less that 1 Mbps. while upload speed is about 60 mbps. Something is seriously wrong with the device. I got it delivered today. Please help me. Even the serial number upon entering it says it is invalid.

SN: 4D6C0B7SA10E9

[plemans]

1. what actual device do you have? 

2. what router is it connected to? 

3. what speeds do you pay for?

4. what speeds do you get hardwired into the router? 

5. what speeds do you get hardwired into the extender (if thats what you have)?

6. how did you setup the device?

[vike777]

Device: EX6120

Connected to Huawei HG8145V5

Speed is 100 Mbps

I get over 100 MBps on wired connection

[plemans]

wired into the extender you get 100mbps?

are you speedtesting on wireless over 2.4ghz or 5ghz? Try both

Did you set it up using wps or the installation assistant?

[vike777]

I dont have Lan port in my laptop to check this.

I have tried noth 2.5 and 5Ghx. Both are about 1 Mbps max speed

I used installation assistant from web browser.

[plemans]

But you put you got 100mbps on a wired connection?

Not sure how you're testing that. 

Have you tried speedtesting on the extender using different devices?

If you log into the extender, what is is showing for your status page (it'll have details on the connection link back to the router)

[vike777]

My wifi internet connection is 110-120 mps on upload and dowload without any issues, I had tested many times previously. I have this connection since over a year.

I get the same low download speed on my phone as well when connected to the extender.

Pls see attached my status.

[plemans]

Not sure how you're testing 2.4ghz because its disabled by your status page. 

the 5ghz has a great link back to the router. 

[vike777]

I disabled it after testing if it works. If you wish I can enable it again but believe me I am not a total newbie in this. So I prefer if you would focus on the real issue. If this extender is faulty then please send a replacecment ASAP.

Thanks

[plemans]

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@vike777 wrote:

. If this extender is faulty then please send a replacecment ASAP.------This is the community support forum. We aren't netgear. We're just people from the public helping out. If you truly feel its a hardware failure. Contact support. Support is only free for the first 90 days of purchase though. Click on mynetgear at the top and register an accoutn and the device. from there you contact support. 

Thanks

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