NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jnisbett's avatar
jnisbett
Aspirant
Jul 04, 2019

Failing to obtain IP address on a PLW1000v2 Access Point

I have a powerline adapter (PLW1000v2) that has been part of a home network for over a year, and had been working fine in my upper floor bedroom.... until about 2 weeks ago. Now nothing will connect to it, either wirelessly or wired. I get a prolonged "Connecting..." message followed by a "Failed to obtain IP address" error message.

 

This same unit will work perfectly when moved to my main floor, nearer the base.

 

A second unit (PLW1010v2) displays similar behaviour: works fine in its lower floor location, but fails to operate in the upper floor bedroom.

 

I've sucessfully updated to the latest firmware in an attempt to remedy my issue, but my problem remains.

 

All of my testing leads me to conclude that the cause of my problem is related to the upper floor bedroom location. Nothing has changed in that vicinity. No changes in wiring, no additional applicances added.

 

QUESTION: What may have happened to my electrical lines or elsewhere that is causing the problem I am having? Any suggestions? 

 

Thank you.

 

 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 05, 2019

    Many things can cause interfence with powerline devices. these include surge protectors, cell phone chargers, arc fault circuits, gfci circuits, devices with a motor that's having issues, etc. If the powerline device work when they're closer, something changed within your home power circuit to add interference. Again, look to devices you've added on the circuits the powerline devices are one. try unplugging the devices on the circuit and seeing if the powerline will connect or not. If it does, add devices back in until you find out if a specific device is causing issues or at what point it fails. 

    Here's an article on optimizing powerline devices that can help.

    https://www.pcworld.com/article/3041996/pump-up-your-powerline-how-to-get-the-best-performance-from-a-homeplug-network.html

     

     

    • jnisbett's avatar
      jnisbett
      Aspirant
      Jul 05, 2019

      Thank you poem and for the advice. I'll continue my trials to attempt a resolution. 

      • Kuri's avatar
        Kuri
        Aspirant
        Sep 05, 2019
        Hi Jnisbet, I am experiencing an identical situation. Upstairs, was working fine for over a year, nothing's changed, suddenly stopped working.
        Were you able to fix yours? If so please share ! I'm sure frustrated with this!
        Thank you!