Incorrect Wifi Password on N300 WiFi Range Extender Model EX2700

[helen2000]

I followed the instruction to connect with WPS (my existed internet is Bell Modem White 4000), and all the lights (Power/WPS/Router) are solid green. And I also checked that there is excellent signal of my Ex2700. However, only when I input the same WiFi password that I use for my WiFi router, it doesn't work and says 'incorrect password'. What should I do? Please kindly advise. Thanks!

[plemans · Accepted solution]

glad you got it working! you might mark it solved so others aren't still trying to solve it. 

[plemans]

Try factory resetting the extender and setting it up using the installation assistant and not using WPS

[helen2000]

Thank you! I called customer service technical support with the guidance of reset by using installation assistant, and then make the extender working finally.

[plemans · Accepted solution]

glad you got it working! you might mark it solved so others aren't still trying to solve it. 

[OChRu]

What was the solution?