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Orbi WiFi 7 RBE973
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Initial setup Issue

Andyrob
Aspirant

Initial setup Issue

2700 extender interface: Setup asks to create account with an email address, create password and two question/answers.

Next screen asks for a username and password. Neither the email address/password from the previous screen nor admin/password works. How do I proceed?

Model: EX2700|N300 WiFi Range Extender
Message 1 of 5
DexterJB
NETGEAR Moderator

Re: Initial setup Issue

Hi @Andyrob,

 

Welcome to the community!

 

1. Please try using another browser and/or device (Android, iOS, PC).

2. Have you tried resetting the extender?

 

Regards,

 

Dexter

Community Team

Message 2 of 5
Andyrob
Aspirant

Re: Initial setup Issue

Hi Dexter,

Have tried with MacOS Firefox and IOS Safari. Same result. Also retried after reset of the extender.

 

BTW, we had a previous failure to connect via WPS. Now have security concerns re: WPS protocol, so wish to stay with browser interface and link with WPA2.

 

Andy

Model: EX2700|N300 WiFi Range Extender
Message 3 of 5
DexterJB
NETGEAR Moderator

Re: Initial setup Issue

Hi @Andyrob,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 4 of 5
Andyrob
Aspirant

Re: Initial setup Issue

Hello Dexter, 

 

I did read your message and replied same day. Reply was essentially that I had already done those things and still had the problem. 

 

Andy

Model: EX2700|N300 WiFi Range Extender
Message 5 of 5
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