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Forum Discussion
jz0417
Aug 05, 2019Follower
Lost my password, email, and my security questions to my EX3700 range extender and cannot log in
I haven't used my range extender for a whlie, and when I plugged it back in to use downstairs, I realized I completely forgot almost everything required to log in. I didn't know the email, password, or security questions, and when I tried to factory reset it and use "admin" and "password" to log in, that didn't work too. How do I get back into my extender?
1 Reply
- Christian_RNETGEAR Employee Retired
Hello jz0417 - Please factory reset on the extender by holding down on the button for 15+ seconds. After doing so, your extender will reset to factory settings thus the default credentials.
~Christian