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Forum Discussion

Gewgaws's avatar
Gewgaws
Aspirant
Jul 16, 2021

MR60 not seeing firmware update

I have an MR60 with two MS60 sattelites (purchased from Costco).  After initial setup I was able to update the firmware through the Nighthawk app to v1.0.6.102 (the same version firmware is running o...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Dec 11, 2021

Hi dirghor,

 

Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know when did you notice the issue? Does it happen after the recent firmware update? Did you do any troubleshooting on your end?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

dirghor's avatar
dirghor
Aspirant
Dec 17, 2021

Hi olympos1625 ,

When FW 1.0.6.116 was installed, checking for new version was returning that there is no new FW version available. On the other hand there was 1.1.6.122 available, so I downloaded it and updated my devices manually. Immediately after the update to 1.1.6.122 the issue apeared.

Also, I observe that WiFi connection started frequently dropping after the update.

 

Thanks!

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Dec 21, 2021

    Hi dirghor,

     

    Thank you for the information. For now, use the previous firmware version 1.0.6.116. We would like to endorse you to NETGEAR Level 2 support team for callback to gather details so we can forward this to the Engineering team. Please DM the following information:

     

    Name:

    Email:

    Phone:

    Preferred schedule (atleast 2 days ahead)

    Timezone:

    Device S/N:


     

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

     

    I am looking forward to your response.

     

    Regards,

     

    Oliver

    Community Team