NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Message "Unable to connect to this network"
Hello,
I am slowly losing the will to live. I have been trying to get this device back into use. I bought it a couple of years ago, used it for a while before unplugging it. Today, I decided to resurrect it and use it with a couple of new laptops. I had no trouble connecting to the router. Eventually, after about eight attempts, using both the network key and pressing the WPS button on the router, I managed to connect one of the laptops to the extended network. However, I kept getting the same error message: "Unable to connect to this router", despite having most definitely correctly entered the correct key. Unfortunately, I simply cannot connect the second laptop, which is from the same model range as the first. I've tried everything, including a factory reset. I have spent more than two hours trying to get this supposedly simple-to-use device to work. Can some kind person please help?
So wps doesn't always work properly because manufacturer's code it differently. so it can sometimes connect the extender to the router but then devices can't connect to the extender. Or vice versa.
so by factory resetting, you're getting back to stock. Netgear has an installation wizard you can use to install extenders for situations like this. Here's a video walk through.
7 Replies
When you say you tried everything, did you try setting it up via the install wizard and not via wps? Wps doesn't always work the best.
Is the wizard the bit about going to the website? If so, yes, I have tried it, but it doesn't resemble what the user manual leads you to expect. Instead of a login request, you simply get a message telling you you're not connected to your netgear extension. Which is, of course, the very problem I'm trying to sort out. And no, I'm afraid I don't have an ethernet cable!
teagueqc wrote:Is the wizard the bit about going to the website? If so, yes, I have tried it, but it doesn't resemble what the user manual leads you to expect. Instead of a login request, you simply get a message telling you you're not connected to your netgear extension. Which is, of course, the very problem I'm trying to sort out. And no, I'm afraid I don't have an ethernet cable!
Factory reset the extender. push and hold reset for 7-15 seconds while powered on. This will set the extender back to factory. Then connection your device to the extender via wireless. IF you're on the extenders wireless, it won't be connected back to the router.