Is the wizard the bit about going to the website? If so, yes, I have tried it, but it doesn't resemble what the user manual leads you to expect. Instead of a login request, you simply get a message telling you you're not connected to your netgear extension. Which is, of course, the very problem I'm trying to sort out. And no, I'm afraid I don't have an ethernet cable!
Factory reset the extender. push and hold reset for 7-15 seconds while powered on. This will set the extender back to factory. Then connection your device to the extender via wireless. IF you're on the extenders wireless, it won't be connected back to the router.
","body@stringLength":"918","rawBody":"wrote:
Is the wizard the bit about going to the website? If so, yes, I have tried it, but it doesn't resemble what the user manual leads you to expect. Instead of a login request, you simply get a message telling you you're not connected to your netgear extension. Which is, of course, the very problem I'm trying to sort out. And no, I'm afraid I don't have an ethernet cable!
Factory reset the extender. push and hold reset for 7-15 seconds while powered on. This will set the extender back to factory. Then connection your device to the extender via wireless. IF you're on the extenders wireless, it won't be connected back to the router.
","author":{"__ref":"User:user:394854"},"isEscalated":null,"postTime":"2020-04-08T07:04:44.087-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"messagePolicies":{"__typename":"MessagePolicies","canReply":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","key":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","args":[]}},"canAcceptSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","args":[]}},"canRejectSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","args":[]}},"canTag":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","key":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","args":[]}},"canEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","key":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","args":[]}},"canKudo":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","key":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","args":[]}}},"repliesCount":4},"Revision:revision:1889527_1":{"__typename":"Revision","id":"revision:1889527_1","lastEditTime":"2020-04-08T07:19:35.370-07:00"},"QueryVariables:ReplyList:message:1889527:1":{"__typename":"QueryVariables","id":"ReplyList:message:1889527:1","value":{"id":"message:1889527","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1759225896437","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1759225896437","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1759225896437","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1759225896437","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. Are you sure you want to continue?","action.submit":"Continue","action.cancel":"Go Back"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1759225896437","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1759225896437","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:1889580":{"__typename":"ModerationData","id":"moderation_data:1889580","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1889580":{"__typename":"ForumReplyMessage","uid":1889580,"id":"message:1889580","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-range-extenders/message:1889427/message:1889580","revisionNum":1,"author":{"__ref":"User:user:686743"},"readOnly":false,"repliesCount":1,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-range-extenders"},"parent":{"__ref":"AcceptedSolutionMessage:message:1889536"},"conversation":{"__ref":"Conversation:conversation:1889427"},"subject":"Re: Message \"Unable to connect to this network\"","moderationData":{"__ref":"ModerationData:moderation_data:1889580"},"body":"Thank you very much! It has worked. I followed the instructions and have established a connection. It is barely any better than the unextended signal, but that's because I'm using the device in an outbuilding that is at the limit of the router's range. However, I've ordered a more up-to-date Nighthawk device, which I hope may make a bigger difference. Anyway, thank you again for all your help. You have successfully enabled me to overcome the frustrating problem of establishing a connection with the extender. Can't ask for more than that!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2020-04-08T08:06:40.006-07:00","lastPublishTime":"2020-04-08T08:06:40.006-07:00","metrics":{"__typename":"MessageMetrics","views":16759},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOXwyLjF8aXwxfDM5OjF8aW50LDE4ODk2NDYsMTg4OTY0Ng","node":{"__ref":"ForumReplyMessage:message:1889646"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"messagePolicies":{"__typename":"MessagePolicies","canReply":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","key":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","args":[]}},"canAcceptSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","args":[]}},"canRejectSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","args":[]}},"canTag":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","key":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","args":[]}},"canEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","key":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","args":[]}},"canKudo":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","key":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","args":[]}}}},"ModerationData:moderation_data:1889646":{"__typename":"ModerationData","id":"moderation_data:1889646","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1889646":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:394854"},"id":"message:1889646","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-range-extenders/message:1889427/message:1889646","revisionNum":1,"uid":1889646,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-range-extenders"},"parent":{"__ref":"ForumReplyMessage:message:1889580"},"conversation":{"__ref":"Conversation:conversation:1889427"},"subject":"Re: Message \"Unable to connect to this network\"","moderationData":{"__ref":"ModerationData:moderation_data:1889646"},"body":"glad to hear you got it working as it should!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-08T09:06:42.542-07:00","lastPublishTime":"2020-04-08T09:06:42.542-07:00","metrics":{"__typename":"MessageMetrics","views":16719},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"messagePolicies":{"__typename":"MessagePolicies","canReply":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","key":"error.lithium.policies.forums.action.message.reply_to_entity.allow.accessDenied","args":[]}},"canAcceptSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.mark_as_accepted_solution.accessDenied","args":[]}},"canRejectSolution":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","key":"error.lithium.policies.accepted_solutions.action_allow.message.unmark_as_accepted_solution.accessDenied","args":[]}},"canTag":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","key":"error.lithium.policies.labels.action.labelableentity.set_labels.allow.accessDenied","args":[]}},"canEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","key":"error.lithium.policies.forums.action_allow.edit_message.accessDenied","args":[]}},"canKudo":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","key":"error.lithium.policies.kudos.action.entity.give_kudos.allow.accessDenied","args":[]}}}},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1759225896437":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1759225896437","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"home-wifi-range-extenders","messageSubject":"message-unable-to-connect-to-this-network","messageId":"1889427","replyId":"1889527"},"buildId":"iWB5jxAgv6Dzg8_YScW7W","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"TenancyMiddleware=TRACE,OriginHelper=TRACE","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"netgear","serviceVersion":"25.9.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_customComponent_CustomComponent","components_messages_TopicWithThreadedReplyListWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_external_components_ExternalComponent","components_messages_EscalatedMessageBanner","components_customComponent_CustomComponentContent_HtmlContent","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_Pager_PagerLoadMore"],"appGip":true,"scriptLoader":[]}