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Orbi WiFi 7 RBE973
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Model Ex6000. Unable to access 5.8mhz after Win10 Upgrade

chad13
Aspirant

Model Ex6000. Unable to access 5.8mhz after Win10 Upgrade

After upgrading to win 10 Anniversary upgrade. I am unable to access 5.8mhz band. I rolled back to previous version and could access the 5.8mhz band. Foolishly I have upgraded again and once again I am unable to use 5.8mhz. Anyone any suggestion how I may get the 5.8mhz band. Is the fault windows?. They say the fault lies with the ex6000 software. Is this so? or any ideas how to receive both bands.

Model: EX6000|AC750 Dual Band WiFi Range Extender
Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Model Ex6000. Unable to access 5.8mhz after Win10 Upgrade

Hello chad13

 

Make sure you have the latest drivers for your wireless on your PC. you could also try to change the wireless channel on your routers 5ghz network.

 

DarrenM

Message 2 of 4
chad13
Aspirant

Re: Model Ex6000. Unable to access 5.8mhz after Win10 Upgrade

Thank you for your assistance. I have tried the updating of drivers. I have tried update the router. It will only let me have one or the bands. How I managed to get two bands previously I do not understand.

Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Model Ex6000. Unable to access 5.8mhz after Win10 Upgrade

Hello chad13

 

Have you checked with any other device like a phone to see if the 5Ghz network is broadcasting?

 

DarrenM

Message 4 of 4
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