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Mom registered Nighthawk EX7000 to old internet provider, how do I switch it to new provider Wifi?

ronsdarlings
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Mom registered Nighthawk EX7000 to old internet provider, how do I switch it to new provider Wifi?

My mom has an AC1900 WiFi Range Extender that she linked up with her old AT&T account but has since switched over to Spectrum. How can I go about getting the WiFi extender off the old and in with the new? She does not know the password to her old AT&T router and wifi.

Model: EX7000|AC1900 Nighthawk WiFi Range Extender
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schumaku
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Re: Mom registered Nighthawk EX7000 to old internet provider, how do I switch it to new provider Wif

Do a factory reset on the EX7000 and re-configure with the Spectrum wireless router from scratch -> EX7000 docs here 

 

Netgear had the (strange) idea to force an email address for the username on the extenders - this has no added value - instead of using the common default admin, there is not even a password recovery option using this email address - so complete unrelated to the previous ISP.

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